I joined the Kathy Kuo trade program as I was remodeling my home. I purchased 3 John Richards lights in February 2021 which were in excess of $5,000 with the trade discount. They looked like a sphere and had little pieces of quartz attached to brass arms that made the light look so whet like a dandelion. There was an ETA given on how long it would take to get to me. The company was WAY OFF on the estimation of time. The email sent indicated it was supposedly shipped in June. i did not receive those lights until September. I received them damaged. Many of the quartz pieces fell out of the box and one of the arms that you screw into the base of the light did not have the metal thread attached so that you could screw it in. I contacted Kathy Kuo. No one there works fast to get a resolution for their customers. Eventually, Cyrene emailed me a response from the company, John Richards…the response was that they would send me the metal piece WITHOUT the quartz…that basically, I could remove all the quartz pieces from the damaged item and glue them into the non damaged one they were sending me (who knows when I would even receive the piece). WHAT COMPANY DOES THAT? AND, HOW WOULD KATHY KUO BE OK WITH THAT RIDICULOUS RESOLUTION. I was told a manager would call me. That never happened. I can tell you that for the money I spent, the items should have come un damaged, yet all 3 came damaged. Additonally, the customer service should be stellar. I will never purchase an item from John Richards again. As far as Kathy Kuo, I won’t go through their company for any further items as they simply have a non-chalant attitude and don’t care. As far as customers go, I can assure you that I was patient and kind in waiting for these items, and even in all of my email inquiries. So, there has been no reason for the lack of customer service or attention given other than they don’t care.