S
SHANE
US
Review
Review of The RoomPlace
S
SHANE
US
Jan 04, 2024
Unmet Expectations
I was greeted at the door by Andrew. He did a great job assisting me. I chose two of the nicest sofas in stock and made an offer. The manager Christy then scolded him in front of us because he was unable to sell us a lesser sofa for full price. She assured us she took over the transaction for Andrew because he was unable to meet our expectations. Christy then told my wife and I she “judged us before she helped us but it turns out we aren’t bad people after all”, lied about what was included in the “white glove” delivery, and tried to bribe us not to write a bad review by discounting a floor model end table. We did pay full price for the two nicer sofas, delivery, and a protection plan so I am unclear why she did not believe Andrew could meet our expectations or in any way what she did to help us. This does not give me much faith the experience will be positive if we ever need to utilize the protection plan.
Receipt photo:
Date of experiance: Jan 04, 2024