T
Terri
US
Review
Review of Newair
T
Terri
US
Apr 19, 2019
Bad company, horrible customer non-service reps
We purchased a misting fan made by Newair from a third party vendor (Sams Club.) When we assembled it, it was missing a part. I contacted Newair to ask how we could obtain the missing part. They rudely replied that they would not be restocking the part until July 2, which means we would have 3 months of not being able to use the item. I'm not fully convinced we'd get the missing part even then based on how very unconcerned and disengaged the customer non-service rep was. She stated she hoped this would not inconvenience me. Bad company. Do not support this brand.
Receipt photo:
Date of experiance: Apr 19, 2019