I've been using Neat since they began as a company. When they started their cloud service I signed up and have continued since. I upgraded my MAC to El Capitan two days ago and it all went well. Today I opened Neat and attempted to scan something I was going to mail off and wanted to keep a copy. After an hour of fooling around with the software telling me there was a problem scanning, I called customer service. Imagine my surprise when the agent I spoke to told me that it would be months until Neat upgraded their software and I could either roll back my operating system to Yosemite or wait to scan until Neat got around to updating the software. I asked to speak to a supervisor and a gentleman named Joseph came on the line. He apologized that I was having problems but told me that they would not be upgrading the Neat Software until the final version of El Capitan came out. I told him that it did come out September 30th, and didn't Neat have a clue that this was happening. Most developers had app updates ready to go before September 30th. He kept on saying that Neat couldn't be expected to upgrade their software to work with Beta copies of El Capitan and I should understand that. 5 or 6 times I had to tell him that I wasn't working with a beta copy. Unbelievable that a company like Neat would have supervisors who didn't have a clue. Up until now I would have given Neat 5 stars. It may seem harsh to give them 1 star after only one issue, but I would say if my software isn't working and their Technical Support doesn't even have a clue that the full version of El Capitan has hit the streets, thats not professional at all. Both the original agent and the supervisor told me they had been receiving calls all day from Mac users complaining of the same thing. I would say to Neat to wake up life is going on around you its time for an upgrade in your technical support! Update: Right after I wrote this I got an email from supervisor Joseph I mentioned. Here is what he had to say" Update for Case #337384 - "Scanned Item Doesn't Show Up" Hello Kenneth, Our apologies for the inconvenience. We have reached out to our development team and they could really not provide us with a date on when the update would be released for your new Mac operating system. I do however assure you that I would reach out via email once we have released the update. If you are not able to use the scanner on the new version of our software, I would suggest that you downgrade your operating system temporarily to be able to use the scanner. IN MY ORIGINAL UPDATE I HAD POSTED A LINK THAT WAS IN THIS EMAIL QUOTE. Trust Pilot does not allow links and asked that I remove it. What I can say follows: Neat has a posting on their site that was just put up advising Mac users not to update to El Capitan until they come up with a fix for the neat software to work with the Mac update. I think that is a little like the tail wagging the dog with Neat being the tail. UPDATE #2 Still getting emails from Joseph apologizing but giving no idea when the problem will be fixed. So much for whomever wrote the Neat response below re: getting with customer service. Neat's response below doesn't say who is answering my complaint and no one has reached out to give me a realistic time frame when this will be fixed. This is not my new software as Joseph keeps saying, this is a major operating system provided by Apple. I know Im not the only one having this problem. When the basis for your service rests on the ability to scan items into your computer and the cloud and you cannot get your scanner to work with Neat's software and Apple's new operating system then you have come to a complete halt in using this product until Neat gets the update to their customers. Is that acceptable to anyone? UPDATE #3 October 13, 2015 Tried to contact customer service today. All they will do is point to a page telling MAC users not to upgrade the OS until they can figure out why it doesn't like their printer drivers. Another week gone by in which I cannot scan any of my paperwork. My scan basket is overflowing. That warning should have been sent to all Neat cloud enrolled customers prior to anyone having the chance to upgrade. Every other software company that I have their product has already fixed their software. Why not Neat.