P
Pete Kilcommons
US
Review
Review of The Neat Company
P
Pete Kilcommons
US
Dec 13, 2016
Neat Scanner Support
I purchased a Neat Support plan - NeatCare Essentials Support - for 2 years which includes unlimited phone support. I can get the President of the USA on the phone faster and easier. Neat refuses to publish any phone number, forces you to use email or chat and it's clear they do not want to speak with customers. I'd understand if I hadn't paid for the phone support, but I did, yet its nearly impossible to get to a live, on the phone, technical support agent. Good product - worst service I've come across of any tech company I've encountered. Just terrible.
Receipt photo:
Date of experiance: Dec 13, 2016