Paula Hardin
US
Review
Review of The Neat Company
Paula Hardin
US
Feb 14, 2018
Selling expensive scanners with poor support
I purchased the neat scanner and then less than one year later was told that I had to upgrade in order to get support and cloud storage. In order to force my hand, the "log in now " message would interrupt at each scan. I had a lengthy conversation with an employee and learned about the "legacy" software which I feel is a bait and switch tactic to require the 100.00 per year contract in order to keep this expensive scanner from being a paper weight. Now, this OS problem with the mac is stealing previously good scans from the files. I contacted support(the legacy support line) and after reiterating my problem to me, went into a hard sell on support and cloud storage. I would rather pay another company 500.00 for their scanner than wait for the next shoe to drop with this one.
Receipt photo:
Date of experiance: Feb 14, 2018