S
Sid Doering
US
Review
Review of The Neat Company
S
Sid Doering
US
Feb 23, 2018
I have used neat scanners since 2010…
I have used neat scanners since 2010 maybe longer. I
just bought a new laptop without a cd drive and cannot get the software for my scanner to organize the receipts. They say that they will send you the software for free but then they require you to subscribe to the cloud in order to access it. this was not the agreement I made when I purchased all of their scanners for my business. Very poor customer support for your long term users. you built your business providing software and scanners then switch to monthly subscriptions to milk the customers that get you there.....shame on you!
If the rest of us conducted business that way, we would be out of business or facing a lawsuit for bait and switch.
Receipt photo:
Date of experiance: Feb 23, 2018