I am the kind of the person that if I have a negative experience I usually don't say anything. So you guys must have REALLY f***** up to receive a negative review from me. In mid December I tried to cancel my membership with them which I thought I did. However, the following months of Jan, Feb AND March they kept charging me. I had contacted them 3 times previously.. no response! The 4th time I contacted them I also sent a DM on their instagram.. then they decided to reply me. They REFUSED to refund me my money for the months of Jan, Feb and March and get this... my account wasn't even allowed access in those THREE months. I even have a screenshot of my account access being denied. So how are you going to charge me almost $300 for not even using your services. I have my own amazon business.. I now use Helium thank God! I would NEVER use this platform or recommend it.. because if they would actually care about their customers they wouldn't scam them like this... HIGHLY DISAPPOINTED!!!!!!! Update: After going back and forth they did refund the money and apologised due to an error made.