Difficult to work obtain service, post false information on their website regarding legacy software. Late to the party for quick books compatibility for Mac. Build onsolecence into their hardware. No options for small business that have no need for cloud service. Files created in their older versions do not open from fresh install. Nothing good to say about the company. Software works most of the time but requires a lot of ‘clean up’ after scanned. Got a BS response of course trying to convince me how great Neat is, however ignoring the facts that their system is full of obsolescence, and now requires cloud and a monthly subscription, means you’re tied to them for life if you want to access your files. Nothing good about this company, expect me to waste more of my time with a company that only cares about the money not the product and service they are being paid to provide. Actually filed a deceptive advertising claim against them with he Pennsylvania State Attorney General, had false information on their website, it was taken down shortly thereafter.