V
Very disappointed customer
US
Review
Review of The Neat Company
V
Very disappointed customer
US
Apr 27, 2018
I have had two Neato robotic cleaners
I have had two Neato robotic cleaners. The first one lasted less then two years, which was two batteries, then it stopped working. So, I gave Neato another chance and purchased a second, improved model, this one lasted only a year and a half. I used only genuine Neato products , have no carpets or pets, cleaned the filter every time they ran and dumped the dust bin at the same time. On the second Neato the battery, which I ordered and was stated to be a genuine Neato part ,over heated and caused my machine to die completely. I find it very disappointing, as the machine does a great job, but does not last as long as it should
Receipt photo:
Date of experiance: Apr 27, 2018