The Representative that helped over the phone was great. I appreciate that he helped me resolve the issue I had but I am NOT happy that all of your services are for Cloud Customers Only. That is not fare to all of the clients that have your product and want to continue business with Neat that don’t want or use the cloud. Neat should support ALL aspects and issues that clients have with Neat products. Support All or you will continue losing more loyal clients. Your Response was these are some options and this is what is states in the link you attached to your response “Please keep in mind that the retired desktop software is not supported and the installation link for these versions are no longer available. We cannot guarantee the integrity of your data if you choose to continue to use a retired version of Neat.” What? No guarantee to the integrity of your Data if you use non cloud desk top “Retired” version?!!! That’s bull - - - - Support All aspects or you will lose loyalty.