G
Gregory Stenstrom
US
Review
Review of The Neat Company
G
Gregory Stenstrom
US
Jul 21, 2020
Unethical company that refuses to honor the benefit of the bargain
Like many here, I purchased the ND-1000 and desktop software at substantial expense. Used product without issue primarily for receipts, and exporting data to CSV and then Quickbooks; and sometimes business cards. Software - which was getting automated updates - simply stopped working, and even those with DVD images won't operate. They simply disabled their software. This is different from End of Life (EOL) where the products purchased will continue to operate, but in this case Neat intentionally disabled. Neat changed their business model to an annual subscription fee of about $300/yr. Can't get your data from the Neat software or database, and only thing Neat support gives is "apology" and offer to buy subscription. Strongly considering class action suit. It will be 3rd successful one.
Receipt photo:
Date of experiance: Jul 21, 2020