I submitted a trust pilot review (at the request of a new air agent). Since she was prompt in helping me order a replacement part I wrote a very positive review. However, after being told I would receive tracking information within a few days, I had to call over a week later because it never came. I was told there was a delay on my order but they didn’t know why. The agent said she had to email a supervisor at the warehouse and they would get back to me in 24-48 hours. Once that time went by and hearing nothing, I called again. Same story. It’s now been over two weeks and I’ve yet to hear anything from anyone. Not even a courtesy call. Why use their products when they won’t make any effort to help purchase replacement parts. Bad business practices. ***UPDATE*** Customer Service contacted me via TrustPilot and asked for more information. I sent what they requested. After a long weekend, I received another message on Trust pilot with instructions to call and ask for a specific representative. The phone agent I spoke with wanted me to tell her the problem so she could send an email to a supervisor (this is what I was told on the two previous calls). I insisted on talking to the agent who contacted me (as per their instructions) and was told I would receive a return call once we hung up. 6 hours later, no call. I’m beginning to think I’m being scammed.