S
StarchMD
US
Review
Review of The Neat Company
S
StarchMD
US
Jan 11, 2022
Neat Scanner software was supported again w/ latest MacOS!
I was very disappointed in 2020 when I learned that the Neat Co announced that they discontinued software support for their scanners. They were moving in the direction of info management. I purchased the software for about 67% of the hardware scanner that I had bought several years ago. I was not able to get it to work & did not have time to address due to competing priorities, instead relying on the iPhone scanning apps.
Subsequently, I saw an "annual" renewal which I was upset about. When I finally called, the rep stated that the company now was supporting the updated Mac software & had a cheaper package. He walked me through the installation process & I was thrilled to have my scanner functional again! I was also thrilled to see him plan to refund me > $150! If so, I will now again be a supporter of this product (ND-1000)!
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2023: unfortunately, they discontinued their software support for the great scanner so I discontinued with their service…
Receipt photo:
Date of experiance: Jan 11, 2022