R
Richard
US
Review
Review of The Neat Company
R
Richard
US
Jan 19, 2022
Over a month to upload files to the cloud
Over a month to upload files to the cloud is a bit much. Especially when you have to sit at your computer while tech’s perform their duties. Need to have a better way to transfer files to the cloud. I have a business and other responsibilities that don’t allow me to take this type of time. Tech support was very polite and seem to try and do their best. Had to request escalation of the problem before it got resolved. Once resolved everything works fine with the application. New customers should be told up front that the process may take this long.
Receipt photo:
Date of experiance: Jan 19, 2022