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FM
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Review
Review of Newair
F
FM
US
Apr 05, 2024
Horrible Customer Service
Yikes, what a nightmare. I ordered and received a wine refrigerator from Newair...but it was missing a top hinge. I contacted customer service, and they said they would send a replacement. I followed up in about two weeks, and the customer service guy said " We have the hinges, but we can not find them in our warehouse. So we have not eta when we van send them out. I asked him if he was kidding, and he said his supervisor said to tell me those words"!! Unbelievable poor support and frankly embarrassing for them!
Receipt photo:
Date of experiance: Apr 05, 2024