I gave up on my data in 2015 after they canceled a wonderful program and moved to the cloud. I am a doctor and they are not HIPAA compliant. I spent the last 2 years with them getting zero help from their customer service before giving up. For awhile I could get into my data and then that stopped. I lost access to all of those years of data, about 10. I just recently received an email saying they were going to dump my old data. I had to pay $250 to download it, which turned out to be a lie. I did their 30 day trial making it clear I was going to get my data and get my money back in the trial. Cancelling the free 30 days as Val told me would be no problem came with a lot of jargon that would preclude I would NOT get my money back or my data. Another lie. I called billing and left my number for a call back. She just called back and hung up. I assume because I couldn't hear her and told her that; unless it was Val who hung up on me. She claimed to be the sales representative and customer service. She didn't have a clue how to download the data. As others have found they haven't changed and it is now 8 years since my data was deemed useless.