C
CLARENCE
US
Review
Review of Aperion Audio
C
CLARENCE
US
Dec 04, 2018
I purchased a pair of the Intimus 5T…return policy less than desirable
I purchased a pair of the Intimus 5T tower speakers. I wanted to match the current center channel finish Verus forte (piano black). I did not see this finish available in the piano black as part of their regular online product offering, but found the "piano black" offering as an open box. I received the product and it had good sound presence, especially in the mid-range. However, the speakers lack the bass output and the overall sound experience I was looking for. I then call customer service to ask for a return (RMA) since i had only had the speaker approximately three weeks, but was told that since they were open box, I would have to pay to return them. Highly disappointed in this return policy. I guess I will have use Amazon going forward. Amazon stands behind their return policy whether regular or discounted pricing applies to the merchandise. (Order #1518)
Receipt photo:
Date of experiance: Dec 04, 2018