G
George Rothan
US
Review
Review of One Point Partitions
G
George Rothan
US
Jul 07, 2022
Paying the price for a Pilaster that wasn't quoted.
I Requested a price on a solid plastic door to replace a door that wasn't in the opening anymore. I sent pictures and drew a sketch of the door. I received pricing for the door. When I placed the order for the door, I was told that One Point can not make the door as I requested. I was told that I needed to purchase a pilaster and the door. I was never told this when I sent the quote request in. Why did I have to pay extra for a pilaster, when a pilaster wasn't quoted? I have proof that I sent drawings and pictures when I asked for the quote request. I had to pay for a pilaster because someone at One Point failed to study the pictures and drawing in detail. I am an estimator as well. If I were to make that mistake, I would be forced to supply the pilaster at no extra charge.
Receipt photo:
Date of experiance: Jul 07, 2022