Worst customer service experience I’ve ever had. Submitted what I thought was a simple claim. We had reserved 7 nights at an all-inclusive that was non-refundable and non-changeable. Airline canceled original flight and rebooked us the next day which was first available from our location. So claim was only for the one lost night. Submitted message from airline canceling flight, the old and new flight information and hotel receipt showing we had paid for the full 7 nights, asking reimbursement for the one night we lost. Got message back saying they needed my credit card statements showing payment and something from airline why flight was cancelled. Odd, but after some effort submitted that. Then got a message back saying they needed new air itinerary (even though I had already provided it in the initial claim) and receipt for cost. Replied back with a copy of the itinerary that I had previously provided and a statement that there was no cost difference, so receipt was from original reservation (again that had already been provided) was the only receipt that I had. Next message about a week later was that they closed my case for non-response. So now I call, and after some time on the line was told by the person she could see my replies had she had referred the case to one of the processing supervisors and I should hear in 24-48 hours. Not hearing after 4 days, I called again and this time was told they approved my claim that day and a check would be mailed. About 8 days later I finally got a check, for a different amount than what my claim was for (about $180 more), but have never received an explanation (by mail or on-line) how they arrived at it, so assuming the extra was for pain and suffering!!