I want to say that this review is solely based off of the customer service I have received from Mike Ellin, the Showroom Manager, since Justin Kennedy. I received a wall mount bracket that came with two plates but only one arm, in my mind this tells me I am missing an arm. I emailed Justin who I purchased it through and received no response. After a couple of weeks, Mike emailed me back saying that I only ordered one bracket and any others would have to be purchased. I asked follow-up questions, again thinking there should be two arms and received no response. I sent two more follow up emails with no response to Mike. I emailed the customer service email describing the service I received, funny enough it went to Mike. He did email me back, saying he did not see any order I have ever placed, nor does he have an account with my name on it. I have spent over $10,000 at ACD in the past year. I responded again with all of my information and have yet to received a response back, this was 5 days ago. Some of the salesmen may be great, but if they have to answer to this guy for any issues that come up I can promise you that you will not be taken care of as a customer. There are other options out there that want your business.