I live in Cincinnati, Ohio & I recently worked with Vinh, a designer at Green Lake Jewelry in Seattle, WA. Of course my distance from any of their store locations was an obstacle, but I knew from their website that I wanted to have them design a ring for me & the website facilitated this. By creating my own account I could keep track of designs I liked & ask questions of my designer right on that forum, & the responses were always in a timely fashion. Once I knew what I wanted was achievable, we traveled to meet Vinh in person. We made the Pacific Northwest our vacation destination, & Vinh was very flexible with the appointment time when our plans changed last minute. He helped us talk through what we wanted & did a rough sketch right there. It was as if he was reading our minds. He sized my fiance's finger & thought ahead for anything else that we would need to do before leaving. We didn't need to visit the store another time. All communication was done through our account on their website. Vinh posted pictures of the process and pictures of the finished ring before he shipped it. When we received the ring, we were so impressed with the craftsmanship. Everything worked out perfectly. Our vacation, our designer, our ring. Let's keep that trend going for our marriage! Thank you for everything Vinh! Couldn't have been happier with our experience at Green Lake Jewelry!