The initial experience of placing my first order was far from customer-friendly. This establishment was recommended to me, so I decided to give them a call on Friday afternoon at around 1 pm. I urgently needed a Chef Base to be installed in our kitchen before the store opened, as the one we initially ordered did not meet the space requirements. I made sure to confirm that they were local to Georgia, and once verified, I proceeded to inquire about the availability of the product. Although the price was on the higher side, I deemed it fair since I could pick it up myself Sat morning. However, the trouble began right after that. They assured me that I could pick it up without any issues, but they didn't have the product on hand, rather had to go pick it up from 'up the street' so, I could get it first thing on Monday. To my disappointment, they informed me that it would only be available on Monday afternoon. To complete the transaction, I paid with the owner's credit card, just as we have done for our previous purchases totaling well over 400k. However, the customer service took a sharp decline from that point onwards. They requested a picture of the credit card, which I promptly sent. Then, on Monday morning, they demanded another picture of the owner with the credit card via text. Subsequently, they called again, insisting on a picture of the owner along with the credit card and his driver's license. Finally, before providing me with a pick-up time, they required an email from the owner granting permission for me to collect the item. Needless to say, this whole experience has been absolutely frustrating. The lack of service, reliability, and professionalism displayed by this establishment is unprecedented. As of 2:00 pm, I still lack confidence that the order, which has already been paid for, will be released for pick-up (or that they even have it) for the installers to proceed with the installation and meet the reschedule for sign-off. Each call only added to the mounting frustration. I even asked to speak with the person responsible for these verification policies, but to no avail - there were no calls from them whatsoever. Nowhere on their website or the paid invoice was there any mention of such a stringent verification policy. We operate in the hospitality industry, and up until this point, every single supplier, vendor, and partner has gone above and beyond to ensure a pleasant experience. Unfortunately, this was not the case here. Never before have I encountered such a poor purchasing experience, especially when dealing with all the necessary equipment, services, and contracts required to open multiple restaurants. This was an unfortunate first for us in the hospitality industry, as our previous encounters with suppliers, vendors, and partners have always been exceptional.