We had to jump home loans from CIT to another mortgage broker 24 days into escrow. I will pick 3 of 25 things to mention: the appraisal was 18 days "in review," we were 8 days past the loan contingency release, and the loan officer (on some sort of power trip) kept adding unnecessary conditions to the underwriter's file. We were treated like trash. And this is our bank!! The difference at the 2nd mortgage company: From the first documents we sent to closing was 21 days - including the very thorough appraisal back in one (1) business day. CIT was unprofessional, disorganized, and added no less than 20 conditions, half of which were ridiculous. At the 2nd mortgage co., we were given what felt like VIP treatment, and quick efficient service that I cannot say enough about. They asked for 2 additional conditions - from the Underwriter only - which we provided immediately and we were approved. We are moving into our new home as we speak no thanks to CIT. I plan to write to the branch directly about this horrid experience. We plan to move all of our money out of CIT as soon as we are settled in our new home. Update: It's interesting how they have a canned response to every single complaint and how we are supposed to contact them through Facebook messenger. Continues to say a lot about how much they do not value their customers.