S
Small Service Business Owner
US
Review
Review of Grasshopper Bank
S
Small Service Business Owner
US
Sep 23, 2023
Don't Apply if You're Over 55
After being almost immediately approved by Grasshopper, and having the initial deposit transferred, I tried to access my new account, and was unable to log in. When I contacted Customer Service I was told my account had been rejected because I was too much of a risk. WHAT? I've been in business for more than 20 years, my credit rating is in the 800s, I have never bounced a check.... my financial record is stellar, and it made no sense. I asked, but all they kept repeating was that "These decisions are risk-based and made in order to protect the Bank." So - I believe I have figured it out. I'm too old! This is ageism at it's most obvious... Grasshopper doesn't want to do business with a company that is run by someone over the age of 55. That's, literally, the only "risk" I might present. Their loss. (PS, it took 10 days to get my initial deposit back.)
Receipt photo:
Date of experiance: Sep 23, 2023