C
Camera Lady
US
Review
Review of CIT
C
Camera Lady
US
Sep 06, 2023
Representatives are lack of knowledge and communication
The Cit Bank representative and bankers are all lack of experience , communication and knowledge. I called them since April for a refund, and they didn’t know the right way of how to proceed it. Every time they told you something different and tell you , you missed some info, after months and years, they tell you, you will get a refund in 3 days. Then later, oh you needed everything in hand writing, oh you missed a signature, oh the amount was incorrect. Oh you needed to re-upload documents. Come on, why you cannot tell everything what you needed all at once, now it’s September, you tell me I need to restart everything again when you told me I was going to get a refund in 3 days in May. Please train your staff to be professional don’t put your customers in a miserable life. I am complaining about the lack of knowledge and communication of your employees, don’t tell me to call them, sounds very ironic.
Receipt photo:
Date of experiance: Sep 06, 2023