I ordered a pair of frames from you on the 13.12.20 I’m yet to receive them and I have not been kept up to date by your company on there whereabouts. I’ve called frame direct twice about this issue and was told a manager would contact me, which has not happened. I had to make a 3rd call over 2 weeks ago when I finally got to speak to a "manager" which consisted of a disgraceful interaction where I was told that there is nothing that could be done and I was made to feel that it's my responsibility. I was given two options either I wait for them to get back to me and possibly redeliver my frame or pay a restocking fee for something I have never received. This is extremely unacceptable and shows a high level of disregard for your customers and the "services" you provide. I would like to have the frames delivered or a full refund in the next 10 days or I will take this further. Edit: side note - informed the "manager" over 2 weeks ago that the information provided by their chosen delivery company is incorrect as I am a key worker which means the delivery location given cannot and has been closed. Is it the buyers or the sellers responsibility to provide and adequate delivery service