Ordered prescription sunglasses and prescription eyeglasses. Both orders were wrong. Took approximately 2 months to get correct order completed. Randolph Sunglasses were shipped to me with wrong lenses I had paid for blue mirrored prescription and received the generic gray lenses with my prescription. Spoke with a manager at Frames Direct and he reordered the set. While waiting I asked if I could just keep the wrong set and pay for the frames only ($300) since they would destroy the prescription lenses when I sent them back. Thought it would be nice to have a second pair and figured paying for the frames on their mistake was more than fair from my end. Was told from Herman that they could discount the $600 pair of sunglasses $50. Spoke with Randolph directly as well. Apparently they use a third party lab for the lenses and it was too much of a hassle to get credits to each one of the parties so I had to return or pay the $550. The lack of any of the 3 parties stepping up and doing the right thing due to their own internal mistakes is yet another instance of lack of accountability that is so rampant these days.