j
john williamson
US
Review
Review of Frames Direct
j
john williamson
US
Nov 12, 2021
no good
Worst experience ever trying to purchases glasses from framesdirect. Had to enter all my information which is normal, then i need to send a copy of my prescription to confirm my information. I was kind of annoyed at this point. Then i talk to some one on the phone because my PD was not on my prescription, so that caused an issue.
Then whoever i was speaking to told me that, they had the frames in stock. I found this to be odd because i didn't ask about turn around time.
Then i get an email today saying they the frames would not arrive until December 14th, then it takes 2 weeks to make the lenses, then its shipping on top of that.
So I called, and they said they were on back order. But the day after i placed the order they had them in stock right?
no thank you, give me my money back.
Receipt photo:
Date of experiance: Nov 12, 2021