D
Donna Thomas
US
Review
Review of Frames Direct
D
Donna Thomas
US
Aug 21, 2022
Frames and lenses were not as appeared…
Frames and lenses were not as appeared on the website. When I called to question them the customer service rep agreed with me and assured me that she didn’t need to check to see if they were actually right. She had me return them. And a week later the returns dept called me and said the right frames were sent. I asked for a credit. That are totally misrepresented on the website. This has happened to me before. I’m going to try another eye glass online store.
Receipt photo:
Date of experiance: Aug 21, 2022