I ordered my frames on December 14, 2023. I wrote down all of the information gown they would need to proceed with the order. They emailed me back asking for clarification on my order. I answered and they wrote me back asking if I was sure I didn't want to buy an upgrade. Finally they placed the order and said it would not be available until January 8 or so. Finally, on January 5 I checked my status and it said the order was cancelled. When I contacted the customer service they said that my frames were discontinued. They said that they had found out on January 4th that they were discontinued, however they did not notify me. So, they are about to issue a refund, and here I am nearly a month without glasses. Honestly, I was crazy to come back to them anyway. The last two orders I had from them I felt the frames were not very solid and popped the lens very easily. In fact the only reason I was buying new frames is because the frames were bent beyond repair. I will never shop there again.