chuck long
US
Review
Review of Frames Direct
chuck long
US
Apr 09, 2024
Terrible, incompetent, uninformed
Terrible. I ordered glasses and it took them five days to get around to notifying me they could not make the glasses. They say the frames are not compatible with my prescription. But my prescription actually got better and I have worn the exact same frames for ten years. to top it off, customer service has no idea why the lab had issues. so no answers...they just cant make the glasses I am already wearing...and four more days to get my refund ...they took payment in ten minutes.
Receipt photo:
Date of experiance: Apr 09, 2024