Steven Quattrucci
US
Review
Review of Frames Direct
Steven Quattrucci
US
Apr 11, 2024
Poor Service Experience
I damaged my eyeglasses and needed a replacement quickly - Frames Direct told me that a frame was in stock - so I placed an order with them. Two days later, I received an email telling me that the frame was not in stock, so I called their customer service line to cancel my order. The rep who took my call told me that the email I received was incorrect - that they did in fact have the frames and my order was being prepared by the lab. Two days later, I received a call telling me that the frames were not in stock after all. I wasted a week dealing with Frames Direct and do not recommend them at all.
Receipt photo:
Date of experiance: Apr 11, 2024