Initially when I first started dealing with Queensboro, I was REALLY impressed. And loved how they wanted to know what you think about they will replace it for free if you didn't like it. However, I started to find as I needed to fine tune a few embroideries to match up with our corporate guidelines, I was getting no replies and when I did, it took a few days. I even called up Queensboro and asked if I could get one person assigned to my account, as I was trying to firm up the embroideries (and I am sorry but one was simple and yet, took them forever to get it right), but was almost laughed at. As I starting dealing with that rep back and fourth via e-mail, once again it took forever. As time went on, I ultimately had to fire Queensboro from ordering hundreds of shirts and go with a vendor that was more prompt. I am sorry but almost a month to get the embroideries (2 of the 3 were really simple) was unacceptable and I thought by using Queensboro, I could really impress my boss. Unfortunately I was wrong. After a while even he was like what the fudge?! Queensboro may be good if you have a small order and a very simple logo......but I would not recommend them if you are looking for good Customer Service to work with you on a potential large order as you will be dealing with numerous people along the way. I will also say they are able to get their shirts at discount because they are using old discontinued shirts (mine were Nike) - which if you go out and try on a Nike XL here, with them, it would basically be a size XXL as Nike has adjusted their fitting over the past few years. So be prepared to get a shirt that was 3-4 years discontinued.