G
Gwen
US
Review
Review of Bolt Printing
G
Gwen
US
Sep 07, 2023
The proof is NOT what it seems
The proof is NOT what it seems
When I received the order - it was fast, packaged great and the colors were on point however, the whole colors had pieces that were missing as well as colors that ran into other colors. The writing was very digitalized on the shirt vs smooth lettering. I submitted the review on bolt.com and received a response that they would like a picture sent to them with what the shirt looked like. I submitted the picture back to the rep at Bolt (Nicole T), and she responded letting me know that the image supplied with the order was low resolution - so when the artwork was resized the small imperfections are magnified. She apologized because they should've put a note on my proof indicating this and asked for a better file to work with. She admitted it was Bolt's mistake. She asked if I wanted the shirts reprinted, or a 50% off refund, and when I asked for the refund, I didn't get the refund and I didn't get the response. Please make sure that if you order from here to make sure your proof is what "will" print on your product, but keep in mind that they don't always tell you that the picture provided is not good quality. Out $400.00 and 22 messy shirts.
Receipt photo:
Date of experiance: Sep 07, 2023