Reviews 4.4
2,107 total
CHRISTINE
1 reviews US
Great quality, fast shipping
Love the quality and design of my new table. Opted not to get the White Glove delivery, as I wanted the dining set as quickly as possible, and it was delivered 3 days after ordering. Customer service is very responsive. Would order from Westminster again.
Date of experience: May 21, 2017
Westminster Teak takes Customer Service seriously. In stock items will ship same day if possible, but certainly within 24 hours. The use of mortise and tenon joinery and single page instructions makes assembly of our items quick and simple to follow. We appreciate the confirmation from Christine. Our goal is to deliver great customer satisfaction.
william s. of California
1 reviews US
Very PLEASED WITH Westminster teak
Very PLEASED WITH Westminster teak, their products and customer service are excellent. The quality of their teak matches well with the Teak furniture I have used for the last thirty years.
Date of experience: May 23, 2017
Thank you so much for your kind words, William! We strive to provide the best customer service and highest quality teak around, and are always honored to do so for our customers. We sincerely appreciate your review and for sharing your opinion of our business. If we can ever be of further assistance to you, please do not hesitate to ask as it would be our utmost pleasure to help! Wishing you all the best, Megan Ryan Customer Service Westminster Teak (888) 592-8325 ext. 316
Jody
1 reviews US
Seriously
Your sending me a review and I still have not received the product!!!!!!!
Date of experience: May 23, 2017
We apologize for the timing, the review request are automated. I do see that your order was shipped and is in transit to you. I also noticed that you have already scheduled a delivery date with the shipper. Please let us know if we may be of further assistance.
Claire Sundahl
1 reviews US
I had purchased 4 Westminster teak …
I had purchased 4 Westminster teak chaises about 20 years ago when their products were recommended in the Wall Street Journal. The chaises are still in wonderful condition in spite of being kept outdoors all those years. However, the old covers purchased along with the chaises became very stiff and ugly. The news ones fit perfectly, cover everything and look sleek. I couldn't be more satisfied. Claire Sundahl, Mamaroneck, NY
Date of experience: May 25, 2017
We sincerely appreciate your review, Claire, and are so glad to hear that you're still enjoying your loungers, even twenty years later! We expect them to serve you for decades still to come and are so thankful that you chose to shop with us again to renew your covers. If we can ever serve you further, please do not hesitate to let us know. Take care and have a great day! Best regards, Megan Ryan Customer Service Westminster Teak (888) 592-8325 ext. 316
Liz ODea
1 reviews US
My teak furniture looks new because of …
My teak furniture looks new because of this product!
Date of experience: May 25, 2017
Hello Liz, Thank you for taking the time to post a review. We are pleased to hear of your satisfaction with our Teak Cleaner & Teak Protector. Thank you again for your business with Westminster Teak! Best Regards, Jeremy McFadyen Customer Service Representative Westminster Teak 888-592-8325 ext. 322
Chris Connell. WOODSIDE RESIDENTIAL SERVICES AIKEN
1 reviews US
Excellent to work with.
Excellent to work with. Woodside Residential Services Aiken SC
Date of experience: May 26, 2017
Dear Chris, Thank you for taking the time to post a review. It has been a pleasure to work with your company as well. Please keep us in mind if the need for teak furniture arises again! Best regards, Michelle Sapp 888-592-8325
KS
1 reviews US
Beautiful bench
Beautiful bench. Well packed and has fit together nicely.
Date of experience: May 28, 2017
Thank you very much for your review. We are proud to offer precision engineering and workmanship combined with mortise and tenon joinery for a tight and smooth fit and finish.
PKP
1 reviews US
Great table
Great table. It's perfect.
Date of experience: May 30, 2017
We are glad to hear that you are enjoying your table. Please let us know if we may ever be of further assistance.
Carol R
1 reviews US
The teak chairs and table were of …
The teak chairs and table were of highest quality as advertised. The shipping packaging was excellent and quick. Thank you.
Date of experience: May 30, 2017
Dear Carol, We greatly appreciate your feedback and are pleased to hear of your satisfaction with your Westminster Teak experience! We know you will enjoy your Barbuda Recliners and Bistro Table for many years to come! Best regards, Michelle Sapp Westminster Teak 888-592-8325
Alan Arena
1 reviews US
Jeremy McFadyn did a supior job
Jeremy McFadyn did a supior job, very patient and was easy to understand and explains everything in detail. That alone will keep me coming back👍👍👍
Date of experience: May 31, 2017
Hello Alan, Thank you for the kind words. It has been my pleasure to assist you. We do appreciate your business with Westminster Teak and look forward to working with you again in the future. If we can be of any further assistance, please feel free to contact me directly at 888-592-8325. Ext. 322.
Esther Springer
1 reviews US
Reliably beautiful product!
Reliably beautiful product!! I am sooo happy with my new lounge cushions and service was extremely prompt!!
Date of experience: May 31, 2017
Thank you so much for our kind words Esther! We sincerely appreciate your review. A high quality product and superb customer service is very important to all of us at Westminster Teak. We look forward to serving you now and in the future.
Tina Flowers
1 reviews US
Excellent service and always very …
Excellent service and always very prompt and professional. Thanks!
Date of experience: June 02, 2017
Hello Tina, Thank you for the kind words. We make every effort to provide the best customer service possible. We do appreciate your business with Westminster Teak. Best Regards, Jeremy McFadyen 888-592-8325 ext. 322.
George Ehrhardt
1 reviews US
Outstanding
Outstanding, friendly, customer service.
Date of experience: June 07, 2017
Dear Mr. Ehrhardt, We appreciate your feedback and are pleased to hear of your satisfaction with our Customer Service! If there is anything else we can do for you, please let us know. We are pleased to be of service! Best regards, Michelle Sapp Westminster Teak 888-592-8325
Lee Jones
1 reviews US
Knowledgeable staff
Knowledgeable staff! Had exact answers to my questions and shipped product right out!
Date of experience: June 15, 2017
Dear Mr. Jones, Thank you for taking the time to post a review and to let us know of your satisfaction with our staff. If we can be of further assistance, please do not hesitate to contact us again! Thank you for your business with Westminster Teak! Best regards, Michelle Sapp Westminster Teak 888-592-8325
Walt Slaughter
1 reviews US
The Gold Standard
A first-rate experience from start to finish, even when changing one order in mid stream. Product, people, service, responsiveness. I understand why Westminster is the gold standard, not the least of which entails your getting bright, personable and professional CSRs on the phone.
Date of experience: June 16, 2017
Dear Walt, Thank you so very much for your incredibly kind words! We certainly feel that our customers' satisfaction is our number one priority here at Westminster Teak (along with our quality), and it has been our pleasure to serve you accordingly. The team here at Westminster Teak appreciates you taking the time to share your experience with us online for others to see. If we can ever be of further assistance, we are simply an email, phone call, or live chat away. Thank you again for your business and we wish you a wonderful day! Best regards, Megan Ryan Customer Service Westminster Teak (888) 592-8325 ext. 316
Marilyn B
1 reviews US
I was not at the location when goods …
I was not at the location when goods arrived. Goods were received in sound condition but I subtracted one star because the delivery service did not help to take goods upstairs.
Date of experience: June 20, 2017
Dear Marilyn, Thank you for taking the time to provide a review! We hope you enjoy your Kafelonia furniture for many years to come! I did look into your order and see that your order was shipped via standard curbside delivery. We do offer additional delivery services if you require Inside Delivery, pallet removal, or even White Glove Delivery. If you have any questions, we are here to assist you along the way! We appreciate your business with Westminster Teak! Best regards, Michelle Sapp 888-592-8325
Bill in Mountain View, CA
1 reviews US
Superb customer service, high quality product
Superb customer service, quality product. I'm a very happy repeat customer.
Date of experience: June 20, 2017
Thank you Bill, it is always a pleasure to work with you as well. We appreciate your support.
Nadler
1 reviews US
We purchase laguna lounge chairs
We purchase laguna lounge chairs, side tables, steamer chairs and a dining table set. Love everything! Only disappointment is the storage box offered by Westminster is not large enough to accommodate laguna chair cushions. Customer service is excellent. Furniture is beautiful. Highly recommend.
Date of experience: June 22, 2017
We are so glad to hear that you are enjoying the items you ordered. Customer satisfaction is very important to all of us at Westminster Teak. Please let us know if we may ever be of further assistance.
Westminster customer
1 reviews US
We received prompt and efficient …
We received prompt and efficient customer service, and the 6-foot table we ordered went together without a hitch. It's well designed and the construction is solid. We leave our teak unfinished and uncovered on our deck all year in a harsh, snowy climate--and the oldest furniture on the deck is about 25 years old. We're hoping for the same longevity from the new table. So far so good.
Date of experience: June 23, 2017
Thank you so much for taking the time out of your day to provide a review on your experience and your new Westminster Teak product! We here at Westminster Teak strive to deliver not only great outdoor furniture but customer service as well. We hope you enjoy your new table for many years to come. If there is anything else at all that we can assist you with please feel free you contact us via or toll free number, email, or live chat. We appreciate your business with Westminster Teak! Best Regards, Shawn Kirkpatrick Westminster Teak 888-592-8325
Mike Hastings
1 reviews US
Great Product and Service; UPS Freight issues cost them a star
After conducting our due diligence, we determined that Westminster Teak offered the best value. We experienced significant issues with the freight carrier (a national company from whom you'd expect better), but Westminster Teak's customer service representative demonstrated that she cared, and followed up every step of the way. Our order arrived late but in perfect condition, and we are very happy with the final product.
Date of experience: June 27, 2017
Dear Mike, Thank you for taking the time to post your review. We sincerely apologize for the inconvenience you encountered regarding delivery. We are very fortunate to have a representative like Flo to make sure our customers receive the customer service Westminster Teak prides ourselves on. We appreciate your time, review, and business! Best regards, Michelle Sapp Westminster Teak
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About
Welcome to Westminster Teak, a premier designer and distributor of high end, sustainable, luxury grade outdoor furniture. Our unique position as a designer and distributor allows us to leverage our strengths in manufacturing by providing you with extremely high standards in quality and the service you expect and deserve, direct from the source. Apart from the ease of shopping from the comfort of your home, our online store affords us to pass on the savings of running retail space to the customer. Although we are not your traditional “brick-n-mortar” store, we have begun to partner with stores throughout the country in carrying our Grade A, Premium Teak Wood Outdoor Furniture, long lasting synthetic wicker outdoor furniture and contemporary Textilene Fabric Sling Furniture. Check our Dealer Locator utility to find an official reseller near you. If there are no dealers near you then please browse our website catalog and order direct knowing that all of our online systems are encrypted, safe and guaranteed. We offer a RISK FREE solution in that we will pay for return shipping if you are not satisfied. You will get a 100% refund, including any and all shipping charges. No restocking fees and no hidden charges! Our teak furniture comes with a Lifetime Warranty.