Reviews 3.1
68 total
Ahava Lang
1 reviews US
Verishop’s dysfunctional cancelation policy
I made an online order and then canceled it by text 20mins later. A few minutes later I called them to ensure they received the cancellation and was told by their customer service rep, Jenny, that she could not cancel the order and would reach out to the merchant. Subsequent to the above conversation, Shalini texted me with the same response. The merchant would have to be contacted before a decision could be made on whether the order could be canceled. Both customer service reps were lovely. My review solely addresses the company’s approach on cancelations. My lesson, do not do business with smaller middleman companies like Verishop. Moving forward, I will stick with purchasing direct from the merchant or from larger shops like Saks 5th who will cancel an unprocessed order via live chat.
Date of experience: March 24, 2022
Hi Ahava, thank you for taking the time to share your experience. We hear you on cancellations! Because of feedback like yours, we have extended the cancellation window to give customers more time to change their mind. Thank you for your feedback!
Nena
1 reviews DE
First time buyer
I had never heard of verishop but I will definitely be a returning customer now that I know they exist!
Date of experience: March 25, 2022
Thank you for being a loyal customer, Nena!
Sheri Bryan
1 reviews US
Shopping at Verishop was a really nice…
Shopping at Verishop was a really nice experience. Their special occasion dresses are gorgeous. I loved the dress that I ordered. It was elegant and beautiful. I really wanted to wear it for my daughters upcoming wedding, but we decided that it was a little over the top for a summer barn wedding! Verishops returns were very easy.
Date of experience: April 19, 2022
We are so happy to make your shopping experience a good one, Sheri! Glad you love your dress!
Jared
1 reviews US
Order arrived on time and was exactly…
Order arrived on time and was exactly what I wanted.
Date of experience: June 17, 2022
Wohoo! Thanks for the feedback Jared!
NP
1 reviews US
I had a great experience with Verishop
I had a great experience with Verishop. I ordered a jacket, and it arrived from their vendor within a few days! Jacket was too big so I contacted customer service thru online chat to find out if I could exchange. They were extremely helpful, and I ended up doing Verishop store credit. The day I mailed the package back, I received the store credit via a code. Placed the new order and once again received the item within a few days. The vendor packaged everything so nicely, and the jacket was perfect. Throughout this whole process I'd receive updates when the order was processed, when a tracking number was available, and when it had shipped. What a great marketplace, I'm definitely adding it to my list of shopping sites. Verishop is doing a really great job!
Date of experience: July 16, 2022
Thank you for sharing your great experience with Verishop and our independent brands! We are honored to have the opportunity to serve your shopping needs. :)
Martie Cline
1 reviews US
No refund. Poor customer service.
Update: It took 3 months from the time I sent my dress back to time of refund. Customer service finally contacted me and stepped up to uphold their refund policy, so hats off to them. Dresses i had ordered were good quality
Date of experience: August 02, 2022
Hi Martie, I'm so sorry to hear about your refund experience. That is certainly not the standard that we hold or expect. I'm glad to hear that our customer service team were able to make it right in the end. Thank you for shopping at Verishop!
Barbie Beavers
1 reviews US
My experience was fantastic
My experience was fantastic! The site was easy to navigate and the items well described. I ordered an item which was initially indicated as having a possible delay in shipping (this was shown prior to my purchase). I completed the purchase knowing of the delay. Within 2 days I was contacted directly by the artist for clarification as to mailing address and my item then arrived the next day. The item was beautiful and the packaging was great. I couldn't be happier with my experience.
Date of experience: October 24, 2022
We are so happy to hear that, Barbie! Thank you for shopping at Verishop!
Renee Jenkins
1 reviews US
Pleasantly Surprised
I discovered Verishop on Instagram and I am elated that I did. The prices are very competitive and they offer a great shoe selection. Verishop is definitely one of my go to websites to purchase unique and affordable shoes. I highly recommend shopping at Verishop.
Date of experience: October 15, 2022
Thank you, Renee, for taking the time to say such nice things about Verishop! Our independent brands and small businesses thank you as well. We hope you come back to shop with us again!
Andrew Laird
1 reviews US
Honestly
Honestly, I found this site by mistake. So happy for that mistake, though, because I found the most competitive and affordable pricing I had yet to see online up to then. They have created a place for affordability, quality and great selection. Navigating the site was so easy and that alone says a lot about their attention to customer satisfaction. I absolutely will be a returning customer and definitely would recommend it to everyone!
Date of experience: November 04, 2022
Andrew, thank you for your kind review! Happy mistakes are the best. I hear velcro and chocolate chip cookies were invented by mistake too. :) Thank you for shopping with Verishop! We hope to serve you again.
karen Pilarski
1 reviews US
As a physician…..no
As a physician, I don’t care for companies that claim 20% off then clients enter code, it appears to take then put in cc and no discount after cc is placed thur. Called company says ….well that one wasn’t on list. Give % off or don’t Manipulation is not welcomed
Date of experience: November 14, 2022
Oh no! Karen, we are so sorry you had this experience. Our intention was certainly not to deceive anyone. We try our best to communicate clearly but sometimes we don't get it right. Thanks to your feedback, we have made some adjustments to future copy. While we would like to make every product eligible, not all of our small business merchants are able to participate, but we will do better communicating that in the future. Thank you for bringing this to our attention!
Dean Aiello
1 reviews US
Great quality product
Great quality product, the fragrence is amazing. Shipped on time so we are able to enjoy it with holiday guests
Date of experience: November 21, 2022
Hi Dean, thank you so much for the great review! It makes us so happy to know that our customers love their products as much as we do. Thank you for supporting independent brands and small businesses!
Vanessa
1 reviews US
SCAM!!!
SCAM!!! They scam you into registering with pop up prom/discount codes. Once you give your email, none of the codes work. It's black friday weekend and they're scamming people with fake promo codes. Buyer beware!!
Date of experience: November 26, 2022
Hi Vanessa, Thank you so much for taking the time to post a review. We are very sorry that our Holiday promo code did not work for you. It should have applied to every eligible product and I greatly apologize if that was not the case for you. If you would still like assistance, feel free to reach us at [email protected]. We would love to make this right for you!
Marianne Strauss
1 reviews US
I LOVE Verishop!
I LOVE Verishop! Great products and great prices. I always find new brands that I can’t find anywhere else. If I ever have a problem, their customer service people are so helpful. I definitely recommend the site!
Date of experience: December 01, 2022
Thanks for the kind words, Marianne! We love our dedicated customer service agents too, and always appreciate it when our customers recognize them. Happy Holidays!
Hayes Weggeman
1 reviews US
My experience shopping on Verishop was…
My experience shopping on Verishop was great. The price was right and the experience was smooth. Merchandise arrived on time.
Date of experience: November 23, 2022
Thanks for taking the time to share positive feedback, Hayes! We hope you come back and shop with us again!
Matt Duffy
1 reviews US
Terrible customer service
Terrible customer service. Hid their no return policy for sale items and pushed hard to sell certain items on a mobile website. Customer service dragged their feel for 2 weeks and didn't offer any resolution except "sorry". I even offered to pay my own return shipping. Triple check their terms as it's a sneaky brand I certainly will not recommend them to others.
Date of experience: December 21, 2022
Dear Matt, I’m very sorry you feel frustrated. I see our hard working customer care agents responded to your first correspondence within 3 hours and 4 times total across the 7 days. Thank you for your patience. Regarding final sale: Once our merchant has marked an item final sale, the product detail page and cart automatically post RED HIGHLIGHTED MESSAGING that the item is final sale. We truly do our best to be as transparent as possible. However, we will take your comments back to our user experience team on how we can do even more. Meanwhile, I would love to make myself available if you would like to discuss further. Please feel free to contact our customer service team and ask for Cate so they can put us in touch directly. I wish you a happy holiday!
Pam Arnold
1 reviews US
I purchased a sweater in the wrong…
I purchased a sweater in the wrong size. I spoke to a few of the customer service reps and they were wonderful. So helpful, prifessional, and kind. I highly recommend Verishop. They have a vast variety of amazing items!
Date of experience: December 02, 2022
Thank you for your kind words, Pam! We are so happy that you got to experience the magic of our dedicated customer care team. We would love to have the opportunity to serve you again! Cate
Karrie Chrastina
1 reviews US
Fast shipping found exactly what I…
Fast shipping found exactly what I was looking for and received it in 4 days. Love the small shops thanks so much , your hard work shows ❤️
Date of experience: February 01, 2023
Thank you for the kind words, Karrie! Our small business community at Verishop thanks you too. We hope you come back to discover the thousands of other independent brands on our platform. Happy shopping!
frank motta
1 reviews US
Outstanding customer service
Outstanding customer service! Helpful know their customers come first and treat you that way . I will be back thank you
Date of experience: February 11, 2023
Thank you for taking the time to give our customer service team a shout-out, Frank! I passed your message along and the team was so proud to be recognized. We appreciate all of our wonderful customers, like you, Frank.
CINDY HAll
1 reviews US
This was my first time using Verishop…
This was my first time using Verishop for purchasing things. I found them on the Alaska airline internet mall site and was so glad I did. I purchased items I’ve never used before but wanted to try , both for the quality of the products, ability to fly with them in my carry on, and how the plastic free products help the environment. I was able to purchase bar shampoo and lotion. Haven’t used the products yet but was very impressed with the ease of shopping, great communication once I placed an order and speed of free shipping. Highly recommend using verishop and will purchase from them again.
Date of experience: February 09, 2023
Thank you for sharing your experience with us, Cindy! We are so excited that you were able to discover something that fits your values from one of our thousands of independent brands. We appreciate your support and hope to serve you again soon!
Terri Odell
1 reviews US
Thank you VeriShop!
I can’t say enough good things about Verishop! I was able to purchase a designer dress I could only find at Saks (higher priced) at a reasonable price. It arrived quickly in a secured box. The dress fit perfectly so no need to return but it was comforting to know a return was easy and available if needed. I’ve been sharing Verishop with all my friends!
Date of experience: February 09, 2023
Thank you for sharing your experience at Verishop with your friends, Terri! We are so happy to hear that you found something you love. We hope that we have the opportunity to impress you again!
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