Reviews 3.8
1,239 total
Sam Dailey
1 reviews US
The best
The cleanest, easiest and most quiet humidifier I have owned.
Date of experience: April 18, 2018
Thanks so much for taking the time to share this with us, Sam! We appreciate your feedback! Mitch Venta Customer Care
Valued Customer
1 reviews US
This is a very expensive humidifier…
This is a very expensive humidifier that has continued to have problems dkuring and beyond the warranty. The motor failed, the gear drive failed was replaced and failed again. It began making noises before the failure. I have had it!!!!. It is sitting near the door for placement in the trash.
Date of experience: April 18, 2018
Hello Valued Customer, We're sorry to hear your experience with the Airwasher has not been satisfactory. We would love to assist you in getting that unit back up and running, so please feel free to call our customer service at (888)333-8218 to speak to our representatives. We truly want you to have a positive experience, and look forward to hearing from you. Thanks so much, Venta Customer Care
Valued Customer
1 reviews US
Great service
Great service! Did more than expected and were very quick. Glad I learned they offer deep cleaning!!
Date of experience: April 18, 2018
Thanks so much! We certainly try our best to provide the best service for our wonderful customers! If you want to schedule your cleaning, then please don't hesitate to give us a call at (888)333-8218! Mitch Venta Customer Care
Jessica DiCarlo
1 reviews US
Clearly a company that cares about quality
The design and quality of the unit is excellent. Works as promised. Seems built to last.
Date of experience: April 18, 2018
Hello Jessica! Thank you so much for your kind words! We certainly have worked hard to make sure that Venta is a name people can trust. If you have any questions about your unit at all, please don't hesitate to reach out to our customer service at (888)333-8218! Mitch Venta customer Care
Valued Customer
1 reviews US
great customer service
Purchased a replacement motor assembly. It arrived damaged from mishandling during shipping. With one quick phone call, a replacement was sent and received in just two days...
Date of experience: April 18, 2018
Thank you so much for taking the time to share your experience. I'm so glad to hear our customer service was able to assist you! If you need anything else, please feel free to give us a call! Mitch Venta Customer Care
Lockport, NY
1 reviews US
Thank you for the great service and…
Thank you for the great service and customer care, hnm
Date of experience: April 18, 2018
Wow. Thank you so much for sharing your kind words with us. We certainly try our best to make sure that every single one of our customers are taken care of when they require assistance! Have a wonderful day! Mitch Venta Customer Care
Valued Customer
1 reviews US
Sent our LW45 back to Chicago to get it…
Sent our LW45 back to Chicago to get it cleaned for first time in 5 years. It came back so clean that I thought they'd switched it out for a brand new one. Simply amazing!!! I'm not kidding!!! We've had this unit for 5 years and had a single unit for many years before that...only bought the double unit (LW45) because we moved into a new house with much larger bedroom. This unit makes SO MUCH difference for my wife especially during the pollen season. We live in Phoenix and the air here is especially dry (7 -10% humidity is usual) and it makes so much difference in our nose and sinuses. The LW45 puts 2 gallons of water into the air every 24 hrs just like clockwork. Virtually no maintenance besides putting in additive occasionally. Great machine, and GREAT support from the folks in Chicago, esp. Mitch. Thanks...you provide a much needed product & service.
Date of experience: April 18, 2018
WOW! I cannot express enough how kind this post is. Thank you so much for your feedback! I am so glad that the Airwasher was returned in amazing condition, but I also want to thank you for taking the time to write about your experience with our company. If you have any other questions about your unit, please do not hesitate to give us a call at (888)333-8218. Thank you again, and I hope you have a great week! Mitch Venta Customer Care
Valued Customer
1 reviews US
Most effective humidifier we have tried…
Most effective humidifier we have tried so far, but not quite able to humidify a 400 sq ft room and not sure about safety/toxicity of the air washer additive.
Date of experience: April 18, 2018
Hello There! So glad to hear your unit has been providing you with an adequate amount of humidity in your space. In terms of making sure its getting up to its full capacity, I'd examine the placement of the unit - try making sure its about 1'1/2" to 2' away from the wall, with the vents pointed into the environment! As for the water treatment additive, the solution does not evaporate. So it will never go into your air. If you would like to learn more, don't hesitate to request a MSDS from our customer service! Thanks so much! Mitch Venta Customer Care
Valued Customer
1 reviews US
Best personal service & delivery
Best personal service & delivery
Date of experience: April 18, 2018
Thank you so much for your kind words! Mitch Venta Customer Care
Valued Customer
1 reviews US
Excellent Product
We love it! I would recommend both the company and the product! The air in both of my sons rooms is so much more crisp.
Date of experience: April 18, 2018
Wow! Thank you so much for working with our company. Word of mouth is definitely the best way for our company to grow, so we truly appreciate it! Thank you again! Mitch Venta Customer Care
Valued Customer Bob Y.
1 reviews US
Part ordered fit and worked fine.
Part ordered fit and worked fine.
Date of experience: April 18, 2018
Thanks for your feedback, Bob! We're so glad to hear that everything is back up and running. Have a great day! Mitch Venta Customer Care
Ger C
1 reviews US
Taking care of business . . . .
I have found customer service to be excellent and the airwasher is valuable in reducing need for heating. I even went to the headquarters a couple of years ago for an on-the-spot simple repair.
Date of experience: April 18, 2018
Hello Ger! So glad you have had a great experience with our company! Stop on by sometime soon and say hey! I know we would love to show you some new products we have now! Mitch Venta Customer Care
LYoung
1 reviews US
This humidifier does a great job
This humidifier does a great job. I bought it to replace a Venta ultrasonic machine which finally failed after many years and is no longer produced. This one produces the same humidity levels in the room but no white dust and no worries about spreading pathogens. Cleaning is much easier as is filling. It also filters out a lot of dust and pet hair. I have tossed out my other humidifiers and will buy these to replace them next fall. The only complaint I have is minor and has to do with the light on the machine which cannot be dimmed at night. It's very bright but I just taped a tiny square of paper over the light and problem solved.
Date of experience: April 18, 2018
Hello LYoung! Thank you so much for being such a long time customer of ours. I know a lot of people have made that switch from Venta Sonic to the Airwasher, and I'm so glad to hear your transition went well! I cannot be happier to hear about your experience! My girlfriend had the same problem with the lights on our LW25 as well, and I use a small piece of masking tape to cover those lights. I'm so glad to hear this has worked so well for you! Hope you have a fantastic day! Mitch Venta Customer Care
Bob
1 reviews US
Equipment was very well described on…
Equipment was very well described on line. When questions arose, the staff members were very helpful in getting the correct parts and equipment ordered and delivered.
Date of experience: April 18, 2018
Hey Bob, Thanks so much for giving us feedback on the service you received from us. I could not be happier to hear it was an easy enough experience. Should anything else come up, please don't hesitate to give us a call. best to you! Mitch Venta Customer Care
Valued Customer
1 reviews US
Great humidifier
Great humidifier. Easy to clean and fill.
Date of experience: April 18, 2018
Thanks so much for sharing! Hope you have a great day :) Mitch Venta Customer Care
Valued Customer
1 reviews US
Great air washers!
These are great air washers. I bought one for my kitchen/living room to get rid of cooking odors and to maintain the moisture level in the logs. I've been using it for about a year and I love it. Its easy to clean and refill also.
Date of experience: April 18, 2018
Thanks so much for sharing your experience with us. I'm so glad it has been such an easy experience for you. I cannot agree enough on how efficient these units can be at removing odors! Thank you! Mitch Venta Customer Care
fishlady
1 reviews US
Venta helps prevents a dry static…
Venta helps prevents a dry static house. It is very quite and very easy to use. It is , also, not hard to clean. A good company with a good product.
Date of experience: April 18, 2018
thank you so much for sharing your experience with our company, Fishlady! We truly appreciate your feedback, and should you have any questions about the Airwasher, please feel free to call our customer service at (888)333-8218 Thanks! Mitch Venta Customer Care
Barbara
1 reviews US
great communication
I did chat to clarify difference between present model & newer one. The reply was quick & informative! I have also purchased new gears & they arrived fast. My Ventas do a great job adding humidity & notice much less dust while using the furnace.
Date of experience: April 18, 2018
Hello Barbara! Thank you so much for sharing your experience with us! I'm glad to hear the service you received was efficient and informative! have a fantastic day! Mitch Venta Customer Care
Jim Pizzillo
1 reviews US
You always send me the correct parts…
You always send me the correct parts when ordered and in a timely manner!- thank you
Date of experience: April 18, 2018
Hello Jim! So glad to hear that you have received quality and efficient service! Thank you so much, Mitch Venta Customer Care
Patrick Flynn
1 reviews US
Expert and generous technical support…
Expert and generous technical support and product support. Unequalled in my experience from American consumer suppliers. How do they do it? American industry should consider Venta USA best in class and emulate its processes!
Date of experience: April 19, 2018
Hello Patrick, Wow! Thank you so much for sharing your feedback with us. We certainly try our best to add a personal touch to all services we provide, but we can usually add it up to having the best customers! Thanks so much!! Mitch Venta Customer Care
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Venta has been providing simply good indoor air for over 40 years. We have always been guided by our role as a service company, a team of problem-solvers, and a company led by a sense of environmental responsibility. Improve your indoor air quality with one of our premium humidifiers, air purifiers, or Airwashers.