Reviews 3.5
30 total
Bronwyn Blayney
1 reviews AU
Mood clock does not light up , so no colour change
The three parcels arrived in a reasonable time , the transfer, umbrella, but the mood clock is working but does not light up so does not change colours, which was the main purpose of purchasing it so is a bit disappointing
Date of experience: January 24, 2020
Thank you for your feedback. Please contact our customer service [email protected]. We will help you resolve your problem.
Ana Maria Martinez
1 reviews US
We love the bedding set with my…
We love the bedding set with my daughters name on it truly beautiful thank u so much
Date of experience: January 24, 2020
Thank you so much for your review. If you want to place a new order, please use coupon THANKYOU to get 20% discount.
Justin Gray
1 reviews IN
The delivery was on time and the…
The delivery was on time and the product quality is pretty good.
Date of experience: February 05, 2020
Thank you so much for your review. If you want to place a new order, please use coupon THANKYOU to get 20% discount.
Zulimar Cortes
1 reviews US
I was never sent a tracking number…
I was never sent a tracking number until i asked for one. Once i recieved and tried the tracking number it's saying they dont have a order or the tracking number is wrong wrong. It's been over 10 days still have not received, ordered 2 customised blankets and 4 customised pillows from pottery barns for my 2 boys and received in 4 days i regeret ordering from here my daughter is very upset after seeing my daughter in tears I just don't know what to do.
Date of experience: March 30, 2020
Hi Zulimar, I'm very sorry for the trouble with your order. Please, when you have a chance, reach out to us at [email protected] or our 24/7 live chat here: https://www.uni-lovers.com/contact I will do my best to help. Thank you, Unilovers
Shells
1 reviews US
So cute!
The products are absolutely adorable and the people in the company are equally as lovely. I'm not sure about the quality yet, but I'm sure it'll be just fine.
Date of experience: May 04, 2020
Thank you so much for your review.
Terry Buchanan
1 reviews US
I will never order from them again
I will never order from them again. I ordered a comforter and got a cheap sheet and two pillowcases,I paid almost 160 dollars for something I could have gotten from Walmart. Very unhappy signed Terry Buchanan .
Date of experience: May 12, 2020
Hi Terry, I'm very sorry for the trouble with your order. Please, when you have a chance, reach out to us at [email protected] or our 24/7 live chat here: https://www.uni-lovers.com/contact I will do my best to help. Thank you, Unilovers
Christina Robinson
1 reviews VN
Beyond my expectation
Customer service was really helpful. I know that things might take time to be delivered during this Covid-19 Pandemic but they offered me DHL Express Shipping with free of charge. I’m really happy with the products and the exceptional service they provided. Will surely buy more stuff from Unilovers!
Date of experience: May 12, 2020
Thank you so much for your review. If you want to place a new order, please use coupon THANKYOU to get 20% discount.
Lisa Cassell
1 reviews CA
I and our daughter absolutely love her…
I and our daughter absolutely love her duvet cover and pillowcases. Customer service was very quick to answer all questions and very friendly. I do recommend these products, the quality and timing is definitely worth the money. Thank you!
Date of experience: May 14, 2020
Charlie N
1 reviews SG
The bed set is beautiful
The bed set is beautiful. My daughter loves it so much. I will buy again.
Date of experience: May 27, 2020
Chanell Robertson
1 reviews US
My order never came and it’s been over…
My order never came and it’s been over a month. I will never order from them again. Customer service will not send me my refund after I asked numerous times. Very upset 😡
Date of experience: August 10, 2020
Hello Chanell, We're glad that you've finally received the package and I understand your issue and apologize for not satisfy your requirement and expectation. ❤ Since the problem has been resolved, please help us to remove the 1-star review on Trustpilot (https://www.trustpilot.com/review/uni-lovers.com) as we've fixed the problem and apologized a lot for this bad experience we brought to you. We really appreciate your help in this matter. If you have any further questions, please do not hesitate to contact me, I'm always here to help. Wishing you all the best, ---Unilovers Team---
Daniel Hvalica
1 reviews CA
Sonja Loves Unicorns!
The order arrived just yesterday, and my granddaughter Sonja LOVES her new duvet cover! My only complaint (so far): There was no laundry tag to tell us how to wash and dry it - and here Unilovers was quick in answering my email advising me to wash in cold, tumble dry low. Looking forward to ordering from them again!
Date of experience: September 22, 2020
Kylie
1 reviews AU
I have purchased many bedding items…
I have purchased many bedding items from Unilovers for my daughter and highly recommend them. The bedding is absolutely beautiful and to be able to have this personalised is so awesome - very affordable, very efficient and highly recommended for any little or big princess. One happy customer Kylie from Australia
Date of experience: October 26, 2020
Ms LeSuer
1 reviews US
I received my order and it was not…
I received my order and it was not correct. I emailed many times about my order not being correct and they kept trying to get me to take a small discount. I paid for 3 duvet covers and pillowcases all to be personalized. The pillowcases were plain. After about the 5th email of me telling them I'm not satisfied they agreed to send the 3 personalized pillowcases that was on October 8th 2020 it is now Oct 30th and I still haven't received anything about a shipment nor has anyone reached back out to me. I sent another email out on Oct 21st and they have yet to respond. My children are so unhappy about the situation and me as a paying customer not getting what I purchased. Its sad that was alot of money!! I would never purchase anything from them again and I will be calling to report them to the BBB.
Date of experience: October 29, 2020
Mattie Beasley
1 reviews US
I got my daughter one for Christmas
I got my daughter one for Christmas. The bed set is beautiful and she’s going to love it
Date of experience: November 18, 2020
LEANNE
1 reviews AU
Poor customer service
I have sent emails and tried online chat to ask a question about curtains I want to purchase. After 2 weeks I have not had any response. I will not be buying anything from these people.
Date of experience: November 21, 2020
cecile rivera
1 reviews US
Good customer service they edited my…
Good customer service they edited my order as needed within 24 hours.
Date of experience: November 26, 2020
Janis Mulligan
1 reviews US
I have been waiting since October,2020…
I have been waiting since October,2020 with 1-2 week expectation of receipt for a non personalized comforter. I had to ask for tracking info and received an incorrect number of merchandise already delivered to IL. (I’m in TX) Then received a different tracking number but order appears to be in China PO. The dates update every 2-3 days with new dates but unsure where merchandise actually is. COVID-19 has been given as reason for delay but it’s now December 10. I’ve asked for a refund as my order appears to be lost. They offer unusual things my granddaughter would love for me to order but I don’t trust that I would ever receive it.
Date of experience: December 10, 2020
Aidner WM
1 reviews US
-0- Stars Bad Product & Business Practices
I would give this company 0 stars if it were an option. DO NOT order anything from this overpriced non customer oriented company. As has been stated by others commenting on their experience you will not receive what they represent on their website and they will REFUSE to give an unhappy customer a refund of their money for subpar merchandise. I placed my order 12/7/20 and receipt of the order was sent by Unilovers. There was no indication that my order would not be received by Christmas 2020. Prior to Christmas, I sent 2 emails and called them twice to get a status on receipt of my order. No one answered the phone on either occasion and neither of my emails were responded to. FINALLY on 12/23/20 I receive a "my apologies" email that indicated I would not receive my order before Christmas. When the order finally arrives, the duvet cover is imprinted but NOT as represented on the website and NEITHER of the pillowcases are imprinted at all. I immediately contact Unilovers to get a return authorization and someone by the name of Helen refuses to return my money. Please pay attention to the bad reviews and DO NOT waste your time or put your trust in patronizing this company. You will be disappointed. I'm contacting the better business bureau for resolution as I am highly frustrated with their scam service. Update: 1 year and 3 months later still NO RESOLUTION from this company. DO NOT waste your time and money because you will not get either of them back if you are unhappy with their product. They have hidden policies, so if you choose to purchase from them, you had better review everything and read between all the lines or you'll be disappointed and furious!
Date of experience: January 04, 2021
Deborah Lewis
1 reviews US
Didn't receive in time for Christmas…
Didn't receive in time for Christmas due to "COVID SLOW MAIL" when it was finally delivered my granddaughter sent video soooo happy"grandma I love it!!! She loves everything UNICORN💜💜💜💜💜..A+ quality product!!!!
Date of experience: January 04, 2021
Vanesa Kahalehoe
1 reviews US
Great experience
This purse is really cute! I wish it was a ittle bigger, but for the price I am very satisfied, and It's not the kind of purse you would use every single day. The fabric is soft, and the details are great! Very happy
Date of experience: February 26, 2021
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Unilovers is an online store that offers unique and stunning unicorn accessories, bedding sets, clothing at an affordable price.