Reviews 3
44 total
Oscar Miranda
1 reviews US
Very helpful service and definitely…
Very helpful service and definitely will recommend to a family or loved one.
Date of experience: May 03, 2021
Hi Oscar, we are happy that you teel us your experience, we hope to be your ally for your next trips.
Kelvin Clark
1 reviews US
Excelent Services
Excelent Services
Date of experience: May 07, 2021
Hi kelvin, our priority is to provide the best service to all users.
Joshua Johnson
1 reviews US
Peace and work
In a hectic environment trust pilot was there when I needed immediate assistance.
Date of experience: May 10, 2021
Hello, we are glad that everything is fine, our priority is to provide the best service to all users.
Trust worthy
1 reviews NP
as my personnely view on this dont much…
as my personnely view on this dont much satasfied although its good for me to be part of it.If this company provides some facilities to the employee then it will good.
Date of experience: May 17, 2021
Hemanth
1 reviews IN
In a hectic environment trust pilot was…
In a hectic environment trust pilot was there when I needed immediate assistance
Date of experience: May 18, 2021
Nigusu Girma
1 reviews ET
Thanks very much .
Thanks very much . I'm happy to be here
Date of experience: May 20, 2021
chiv vuthy
1 reviews KH
hgoodi i'm chivvuthy
hi i'm chivvuthy
Date of experience: May 21, 2021
Brenda Peters
1 reviews GB
verry easy to go with
verry easy to go with
Date of experience: June 25, 2021
That's our goal! To make the process easy to our customers! :)
Yevette W Jacobson
1 reviews US
We had some unpleasant cases
We had some unpleasant cases, but the administration quickly resolved our problems
Date of experience: July 05, 2021
Glad to hear that the issues were quickly resolved! We are always trying to improve our services! Thank you for your comment :)
Noah Malcom
1 reviews GB
Top notch service
Top notch service
Date of experience: July 07, 2021
Esteban Pena
1 reviews US
Traveler insurance scam
My uncle and his wife contracted their services before arriving in the U.S. Unfortunately, my aunt developed a heart attack during her stay, and it has been since December 2020, they have not paid the hospital. Currently, the hospital bill is under collection, and TAS has not responded to the hospital. They only communicate through Whatsapp, and their response is always that the case is under review.
Date of experience: July 26, 2021
Hello, I am Lyz and I am the person in charge of managing your case, on behalf of the company we apologize for your recent experience with us, we would love to resolve this as soon as possible and find a solution that works for you. You could give us your full name, certificate number and a contact number to contact us. Thanks
genalyn caayon
1 reviews PH
Best insurance for travellers I highly…
Best insurance for travellers I highly recommend.
Date of experience: July 27, 2021
We are happy that our service has helped you, at TAS we work every day to provide the best service to all our users
Nezih Devrim
1 reviews TR
Thanks for your assistance
Thanks for your assistance
Date of experience: July 31, 2021
Hello, we thank you for your comment, we hope all is well, we always work to provide the best service to all our users.
Gastón Larrazábal
1 reviews DK
This insurance is a scam. Stay away!
In June 2021, my mom contracted Covid-19 during a trip, which was supposed to be covered by this insurance (in the insurance certificate, they write "Medical attention due to Covid: $30.000,00"). Her condition deteriorated rapidly, and CT scans and a medical evaluation revealed that it was necessary to hospitalize her immediately. Despite the severity of her condition, it was impossible to get a timely answer from the insurance company, as they insist on communicating only via WhatsApp and they always say that the case has to be evaluated by the claims department first. In the end, we had to find other means to be able to hospitalize my mom, because this company never provided any answer. If we had waited for their answer, she could have died. Now we are trying to get a refund of the incurred costs of the examinations and hospitalization, since they claim that the coverage is USD 30000. What they don't tell you (and you will only see in small print after you sign the contract) is that there are some arbitrary limits for each category: turns out that the limit for hospitalization is only 1% of the "total coverage", so actually they only cover 300 USD for hospitalization! These are some of their other limits: - Outpatient medical attention: 0.5% of "total coverage" (150 USD) - Emergencies: 1% of "total coverage" (300 USD) - Lab tests: 0.5% of "total coverage" (150 USD) - Hospitalization: 1% (300 USD) - Sanitary repatriation: 3% (900 USD) - Funeral repatriation: 3% (900 USD) Oh, and that does not even sum 100%! This is a JOKE! This insurance is a FRAUD, and all of those positive reviews are from bots. This company will run away with your money. It is better to get travel insurance with a reputable company, even if it is more expensive. Stay away from this!
Date of experience: August 02, 2021
Hola Gastón entendemos tu inconformidad, sin embargo, todos nuestros productos están sujetos a políticas que se encuentran de forma publica como términos y condiciones en nuestro sitio web, de igual forma al realizar el proceso de compra debes aceptar estos términos para poder seguir con el proceso y nuestra fuerza comercial esta presta a aclarar todas las dudas que tenga nuestros clientes respecto al servicio antes adquirirlo. Nos estuvimos comunicando con nuestro proveedor para que nos contara acerca de tu caso y el nos informa que el servicio fue aprobado acorde a lo establecido al contrato, lamentamos el no haber cumplido tus expectativas en esta oportunidad y te agradecemos por la notificación, esta nos ayuda a tener políticas mas severas para con nuestros proveedores con el fin de seguir brindando la mejor experiencia a nuestros clientes.
Tayeb Hidra
1 reviews DZ
I really liked the help services
I really liked the help services. Good travel
Date of experience: August 30, 2021
Hi there! We work every day to provide the best service to you and all our clients. Thanks for your comment
Amanda Allen
1 reviews CH
Their servicess is excellent
Their servicess is excellent, they will answer your questions professionally, great customer service
Date of experience: September 13, 2021
Hello Amanda, at TAS we have as a priority to provide a quick and effective solution to all the requests of our users.
Ramazan
1 reviews AF
When you feeling safe from Taliban's…
When you feeling safe from Taliban's and ISIS I feels very happy
Date of experience: October 08, 2021
Nitish Singh
1 reviews IN
thank your for assistance
thank your for assistance, best insurance company for traveling, highly recommend it
Date of experience: October 27, 2021
Hi nitish, thanks for you comment, we want to improve our service at all times and provide quality assistance to all our users.
John Henry
1 reviews VG
Excellent Work
Excellent Work
Date of experience: November 12, 2021
Thank you!. We appreciatte your comment.
Osman Musa
1 reviews ZA
Lotto tickets
Lotto tickets
Date of experience: November 13, 2021
Contact
About
TRAVELER ASSISTANCE es la compañía multilatina con 25 años de experiencia, líder online en servicios de asistencia durante el transcurso de un viaje en el extranjero: • Médica en Salud y Accidente: hospitalaria y ambulatoria. • Jurídica y personal en casos de emergencia. • Pérdida, robo o retraso de equipaje. • Caso de retraso y cancelación de vuelo o viaje. • Daños a terceros. • Tratamientos psicológicos. Contamos con nuestra propia red internacional de asistencia, sin restricciones territoriales, y alianzas con compañías del sector de asistencia.