Reviews 4.4
4,226 total
Tommy
1 reviews US
Size Matters
Size Matters I have used Thread Logic on more than one occasion. On this last one we were getting company shirts, rush ordered, and as alway they meet those needs. My only complaint is that when I was sent a sample of the logo on the shirt, I question if it was large enough. I was assured it was. It would have been better if I had seen the image as it looked on the shirt, I should have probably taken the measurements to an actual shirt but I didn't shirt came look great with the exception the company name was too small. :( our first showing at our first conference and it was a bummer. Other than that they always get 5 stars from me
Date of experience: March 18, 2019
Tom
1 reviews US
Price was lower than anywhere else I…
Price was lower than anywhere else I check, but for a reason. The embroidery quality and stitching is low quality.
Date of experience: March 08, 2019
Tiffani
1 reviews US
Extreme lack of communication
Extreme lack of communication. Only email I got was a confirmation of my order. After a week of no further communication, I reached out to see if our order was being processed. I was told they sent me two other emails ( I did not receive them) and one of them was for approval of the order. I never responded until I was reaching out to them about our order. Then to find out they shipped it anyway, with no approval. Good thing the order was correct.
Date of experience: March 07, 2019
Donna
1 reviews US
I’ve used them twice before because I…
I’ve used them twice before because I liked there products. I ordered women’s Shirts this time but the women’s shirts were run way smaller than I expected and don’t fit my female workers now I have to reorder more shirts and they weren’t cheap. Kind of upset about that.
Date of experience: February 18, 2019
JOE
1 reviews US
Although the service was really good on…
Although the service was really good on helping me I thought that my lettering was to be black on a light grey background. Instead it was black on a dark background making it harder to see the logo. The proof was on a light grey material.
Date of experience: February 13, 2019
customer
1 reviews US
Service and product is good
Service and product is good, but shirts run very small.
Date of experience: February 03, 2019
Willa-Jo
1 reviews US
The proof I approved was not what I received
The proof I approved was not the proof that Thread Logic sent to me for the final product. I am dissatisfied with what I received. Working with them initially was a good experience but I will not be satisfied until they reproduce the jacket with the logo proof I approved. I have been waiting for 4 days now for the owner to decide what to do.
Date of experience: December 29, 2018
Sandra
1 reviews US
The shirts ran small
The shirts ran small, a 3x was more like a 1X. The workmanship was great, names and logo !!
Date of experience: December 26, 2018
Not impressed
1 reviews US
Room for improvment
When trying to order on the website it was confusing on where to put my logo. The 2 times I had to call about my order the lady who answered the phone (same one both times) was very condescending and rude. On my first order I ordered a Large women's coat and received a Medium. The turnover time for my products was a little long. I would probably not order from here again.
Date of experience: December 12, 2018
Potential Customer
1 reviews US
Size Queen
The overall experience was nice, but the fact that logos can only be up to 4" wide is a huge turn off.
Date of experience: December 10, 2018
celestino
1 reviews US
Although I like the logo and the shirts…
Although I like the logo and the shirts quality, I did not particularly like the size of the logo. I thought it would be just a bit bigger. Certainly I did not notice it would be that small from the design work on the website.
Date of experience: December 07, 2018
Mitchell
1 reviews US
I truly like the apparel I have…
I truly like the apparel I have purchased from Thread Logic. The quality of the items have been excellent. I also like that you can mix and match styles, sizes, and colors. My difficulties with Thread Logic have been specific to product availability and order completion timeframe. I have made multiple orders in which I have made the order, and been later informed that particular sizes and/or colors were backordered. On one occasion, I was informed that the product that I ordered was backordered for five months. It would be excellent if product availability was clearly indicated when ordering products. Also, the time required to receive a completed, approved order is consistently excessive. For example, I approved an order on September 25th of this year. I received that order on October 19th. I was informed that was a typical timeframe for order completion.
Date of experience: December 04, 2018
Mark
1 reviews US
Amazing staff, end product still disappointing
Amazing staff, Faith Kaiser is an absolute rock star and went the distance to make sure our logo was set up properly. Unfortunately the end product was still disappointing, though at no fault of Faith. The Port Authority fleece jackets ordered all have very odd cut shoulders, everyone refers to these as the "pointy shoulder jackets". This is with all sizes, mens and womens, and they look quite comical. My only other negative remark about thread logic is their small embroidery size. If all you need is a tiny, barely noticeable logo, this company is perfect. Thread Logic was fast, affordable, with helpful staff. Great company, I would just recommend researching products before ordering.
Date of experience: November 30, 2018
Francisco
1 reviews US
the only reason I gave three and not…
the only reason I gave three and not two is because of our past history, shipment was suppose to have shipped on the 25th, company never communicated the back order on one shirt, Items were meant for an upcoming work event in Georgia and to determine a larger order down the line. should have communicated the back order and or shipped NDA for the delay.
Date of experience: November 30, 2018
Ari
1 reviews US
was quoted 15 biz days for project…
was quoted 15 biz days for project turnaround. Took almost 2 months
Date of experience: November 15, 2018
Jenette
1 reviews US
Got what I paid for.
Got what I paid for.
Date of experience: November 02, 2018
Business Owner
1 reviews US
Average at best
I will say that the staff were very easy to work with, and very helpful. They even found a spelling mistake and called to ask if they could change it. However, quality of the shirts are not what I expected. They seem to pick very easily for a shirt marketed as a work uniform. And the embroidery leaves some to be desired. They never gave an option as to how big names were, and they came in less than 1/4" tall, as well as off center. Hard to read from any distance. There are also tailings on each letter that sort of create a smear effect. Overall, they serve the purpose. I would have liked a finer quality finished product for the 1,000 bucks I spent, but the staff I worked with saved this from being a bad experience.
Date of experience: October 30, 2018
UAVS.international
1 reviews US
For spending one hundred dollars for a…
For spending one hundred dollars for a shirt ( clearly I wanted a company shirt that reflects our commitment to quality) the backing of the stiched logo is a eyesore. The under armour shirt is top notch. The quality of the stitched logo is good. Other than that, I'll use them again for promotion type products.
Date of experience: October 23, 2018
Nick
1 reviews US
A little disappointed in the font size…
A little disappointed in the font size on each cap. Happy with the overall quality.
Date of experience: September 28, 2018
Fhawk365
1 reviews US
Slow delivery time but good quality
Good quality but 3 weeks seems like an excessive amount of time between placing an order and receiving the products. Other embroidery companies can deliver in 7-10 days.
Date of experience: September 13, 2018
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About
Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.