Reviews 4.4
4,226 total
joseph serino
1 reviews US
Everyday Cap
Having been the global Vice President for Nike over the past 15 years, I'd say the uality of the cap itself is very good, wowever, the emboridery quality, density, calrity os not very good
Date of experience: July 13, 2020
Hi Joseph, thanks so much for your feedback, we appreciate you reaching out, please feel free to call us at 800-347-1612. Thanks!
Devika Blasi
1 reviews US
Did not meet expectations
Unfortunately I don’t think I would order from them again. The product quality was not what I expected and I encountered some customer service issues with them telling me they couldn’t do my logo in color and not honoring a published discount code. A lot of other companies offer the same services so I will look elsewhere for my logo items. The personal rep assigned to me though was very responsive and helpful.
Date of experience: June 25, 2020
Hi Devika, thanks so much for sharing, we're sorry that everything didn't meet your expectations. If you could call us at 800-347-1612 we would be happy to help.
Jordan Bell
1 reviews US
The hats were overpriced for the…
The hats were overpriced for the quality we received. Probably won't be ordering from this company again.
Date of experience: May 25, 2020
Don
1 reviews US
Website was not easy to navigate
Website was not easy to navigate, comparing options required finding one option, then backing out and finding the other option multiple times. The time it took from order to delivery seemed excessive.
Date of experience: February 24, 2020
Hi Don, thanks for the review. I'm Laura, from the digital marketing team. If you could email me directly at [email protected], with how you might prefer the site would be or have 5 minutes to jump on the phone and chat, that would be great. I'm actively looking for ways to improve the site. Thanks for the feedback.
K. Peterson
1 reviews US
Friendly staff, would like more details listed on products
We have had a good experience working with the staff - they are always friendly and helpful. It is a slow service, so everyone should keep that in mind. Roughly 3 weeks from order to deliver. The embroidery is great. What has been challenging is the products themselves. I would like to see more reviews from customers on the products so we can know what to expect. The last order was our biggest and most disappointing. The women's coats were significantly too small even though they were listed as "true to size" - wow, we would have loved to see someone mention they definitely are not. The men's coats we ordered were low quality and loud (cheap fabric). But of course, no returns or replacement, even if nothing fits you because you took their description at their word.
Date of experience: December 17, 2019
Pam Waddingham
1 reviews US
Thread Logic is a wonderful company
Thread Logic is a wonderful company, great service, professional staff. I feel quality control/inspections of product could improve prior to shipment. This would alleviate incorrect orders going out the door.
Date of experience: November 26, 2019
Customer
1 reviews US
Great products
Great products, only very disappointing that they almost doubled the charge when you only need a couple of shirts. Have been doing business with them for 5 years looks like small business has taken a back seat
Date of experience: October 14, 2019
patrick mcdermott
1 reviews US
trucker hat
embroidery was excellent but quality of truck hats was low because of plastic adjustment
Date of experience: September 17, 2019
Alicia
1 reviews US
Service was fine
Product was a bit different than expected (photo wasn't exactly the material of product received) but acceptable. Service was fine. Took a while from order date to final receipt.
Date of experience: July 10, 2019
Jonathan
1 reviews US
The logos look great
The logos look great. I was disappointed with the shirts as they were not as good a quality as I expected. It took a lot of ironing to take away the wrinkles of the shirts.
Date of experience: July 05, 2019
Alan
1 reviews US
Customer service was fine
Customer service was fine, but the art work for the embroidery of my logo was lack luster-
Date of experience: May 29, 2019
Cory
1 reviews US
Great customer service but the stitch…
Great customer service but the stitch quality seems average. On my hats, you can see through the stitch so it looks low quality. On m shirts, the backing is thick and after first wash the logo area is already starting to malform. Overall, not worth paying full price for products to get average embroidery.
Date of experience: May 28, 2019
Karen
1 reviews US
I gave average because I had to send…
I gave average because I had to send logo twice which resulted in my not having my shirts when needed. The shirts are nice though and the logo turned out okay except the image is to small.
Date of experience: May 23, 2019
Emmy
1 reviews US
Customer service was great in preparing…
Customer service was great in preparing the order. However, the finished project was not as expected. The logo was not in the same position on every shirt, as a couple were placed very low in comparison to others. Also, one of the logos was slightly slanted.
Date of experience: May 15, 2019
DJ
1 reviews US
not a bad company...just specify the…
not a bad company...just specify the size you want sewn on the shirts or there set up crew is gonna make it the size of a quarter... originally they wanted to make the emblem 2.5 inches..i asked for 3.5 thinking that would be the size of the emblem..and they made it 2 7/8 inch...guess i need to communicate better when i said 3.5 inches since the receiver did not understand
Date of experience: May 10, 2019
Tedd K
1 reviews US
Great communication with the company
Great communication with the company, however, the stitching on the caps does not meet the high standards the company has set for itself
Date of experience: May 07, 2019
Denise
1 reviews US
Don't buy SKU 8540
I have ordered from Thread Logic for years, and only recently have I been disappointed. I received an email with my proof and it had the wrong business logo on it - no big deal, I replied, they fixed it. I usually order the same polo shirts, but this time wanted to change colors and the brand I usually order did not offer grey. So I ordered the Ultra Club Whisper Pique Polo (SKU 8540) - these are horrible shirts. They shrink and are deformed after ONE WASHING. Very poor quality. My logo was also embroidered with a machine error (I suppose) where the different colors didn't line up. I contacted Thread Logic and they agreed to redo and ship out at no charge, which was nice. But don't buy this brand shirt. Not worth it for one time use.
Date of experience: May 06, 2019
RODNEY
1 reviews US
Plan AHEAD for shipping time.
If you need to receive your product on a specific date, better to say that you need it a day early. Mine arrived on the day of my event at 5:30 in the evening for my 7pm event. I wish that Thread Logic had suggested that I request it to ship a day early and be received the day BEFORE my actual event.
Date of experience: April 02, 2019
edward
1 reviews US
They were very nice to deal with but…
They were very nice to deal with but the hats were a disappointment. Very nice quality but the embroidery was inconsistent.I have ordered in the past and been very satisfied.
Date of experience: March 24, 2019
Andrew
1 reviews US
Hats are nice
Hats are nice. One had a small difference in thread work but nothing to cry about. I believe the price to have them made is too much. Hard for a small business just getting started to order very many. Glad I had a few made but won’t be back. Priced themselves out of the game.
Date of experience: March 18, 2019
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About
Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.