Reviews 4.4
4,226 total
Paul
1 reviews US
Re-think
The customer experience is great, the product is good but the workmanship is poor. I will not use your company for embroidery work again.
Date of experience: February 18, 2015
brandonmrodriguez
1 reviews US
Poor final product
The main reason I found the site was to get some hats made. Figured why not order a few other items. After going back and forth about the size of the logo and me offering to send a bigger file to help the solution (was told it would be $40 extra). Ended up approving the logo. The logos are way to small of the hats and a few are even slanted. The good things I did get out of the order (bags and shirts) that I didn't need any way came out looking good with the smaller logos but over all disappointment with the hats because those were my most important item.
Date of experience: February 03, 2015
Virginia Nunez
1 reviews US
Thread-Logic Review
Greetings, I have used thread-logic on at least 5 occasions. It seems like the more I use them, the more messed up my orders continue to be. This particular time my order was as follows: 40 Men Work Jackets 2 Men Out gear jackets 7 Female Jackets The first time I was contacted they stated that the 40 that I ordered they were not in stock and I needed to choose another style of jacket. I chose the 2nd style of jacket that was suggested and come to find out those did not come in the Navy color, as requested. I changed the color to brown. I was contacted once more regarding the embroidery of our company logo. The jacket that they suggested had a pocket on the left so I was not able to put my logo on the left. They moved the logo to the right. Later my product was mailed, however they contacted me to inform me that 3 of my jackets were lost by UPS and they could not just redo those 3 jackets because they were out and they were on back order. I stressed the importance of receiving the jackets by 12/16/14, we will see if that gets done. I feel these are the jackets I am stuck with not the jackets I chose. Too bad that I needed these jackets as they are part of my employees bonuses. However, more than likely I will not order my jackets from thread-logic anymore. Last year I ordered roughly about 30 jackets and had no problem. I have also ordered caps with my company logo, the first time it was an easy process, this time it was very complicated. The lady that helped put my order together is nice but I am not sure if we communicate and understand each other well. On numerous occasions I emailed her telling her to call me, that I would probably explain myself better verbally and we can stop all the emailing back and forth, when she did contact me she was very short-tempered with me.
Date of experience: December 15, 2014
James Bates
1 reviews US
my experience
Working with the company was fine. However the costs are significantly more than the company that I used in the past. If the prior company had not discontinued the product, I would stayed with them as they were half the price.
Date of experience: December 08, 2014
Adam Weinstein
1 reviews US
The colors were AWFUL!
Sorry to harp, but the colors were extremely bright and not what they appeared to be on the website. I know the screen can't show the exact color, but these colors are so bright we actually don't plan on wearing 3 of the 4. Was wondering about your return policy, but I'm guessing since it's embroidered we can't return. Let me know if there's anything you can do.
Date of experience: October 22, 2014
Cameron Flynn
1 reviews US
Coat discoloring in a week
Ordered several items. The pull overs were fine. The coat that came in looked good, within a week (without washing it) the coat started to become discolored and the fabrics were changing colors. This coat will now have to be thrown away after a week. Update, thread logic saw photos and has agreed to send replacement. Will keep updates on this new jacket to see if it does the same thing.
Date of experience: November 19, 2023
HI Cameron, Thanks for letting us know, that sounds like a defect in the fabric - it shouldn't discolor at all. Watch for an email from your customer service rep (Sue) later today to arrange a replacement. Sarah
Jeff Rawlins
1 reviews US
Do not be in a hurry
They are very slow compared to the competition that I have used in the past. Good work but very slow and communication is not that good.
Date of experience: January 05, 2024
Tobias Luong
1 reviews US
Wasn't the best quality the button…
Wasn't the best quality the button popped out on first use and it fits a little too large.
Date of experience: February 21, 2024
Patrick Albert
1 reviews US
The artwork and shirts were great!
The artwork and shirts were great! The hats seemed like kid sizes and were useless.
Date of experience: December 05, 2023
C S
1 reviews US
Spammed me enough for a review
1. Don’t pester people for reviews. You’re probably not going to like the results. 2. Everything was executed fine and your people were great, but it’s pretty clear that the people in charge are willing to sacrifice everyone else’s work for a few pennies per customer not realizing how much they’re killing their future business in an entirely saturated space. Will not repeat, despite how awesome the people that made sure my order were correct were and the final quality of the product which was fine enough
Date of experience: September 19, 2023
Glenn Palmiere
1 reviews US
This is our second purchase from Thread…
This is our second purchase from Thread Logic for polo shirts. We purchased a new brand this time - higher end - and they were significantly smaller than the previous brand at the same sizes. This new size forced us to purchase 2 additional shirts to accommodate for the tighter fit. A note on the product before purchase that would have alerted us to this difference and not force us to waste purchasing 2 extra shirts would have been useful Now these shirts can't be used.
Date of experience: August 02, 2023
Arthur Pusateri
1 reviews US
Product is great, but small orders $$$$.
Product is great, price getting too high for my small business though.
Date of experience: July 27, 2023
Andrew Brem
1 reviews US
items i got weren't true to size and…
items i got weren't true to size and shrunk at least a full size - name brand too- Gildan. not cheap either. TR had always been good though form a service perspective.
Date of experience: June 28, 2023
Matt Schroeder
1 reviews US
Nice clothes, but subpar embroidery.
The quality of the product is great, but the embroidery itself is a bit sparse or loose. I've seen much better stitching elsewhere.
Date of experience: June 22, 2023
Hi Matt, thanks for reaching out. Can you send me a photo? The sewn proof I have here looks good, so I'm curious if something happened during production. You can email me directly at [email protected]
Brandi
1 reviews US
They nailed the placement and sizing of…
They nailed the placement and sizing of the logo that I asked for.. but what I didn't expect was the color was quite off. On the screen it is definitely the correct color but in real life it wasn't the right color. Much too green, when it was supposed to be turquoise/mint. But I suppose since I approved the proof, it was on me. Kinda sucky because there's no way to ensure you got the correct color. They pick the embroidery color, you don't.
Date of experience: May 19, 2023
Nick
1 reviews US
My logo was too small if I’m paying 80$…
My logo was too small if I’m paying 80$ for a hoodie I expect a LARGE logo but the logo was way to small all in all won’t be going through this company again for logos. Yes I saw the proof but it didn’t show logo on clothing no size reference or anything
Date of experience: April 14, 2023
Nick, you should have received a proof of the embroidered logo for your approval prior to embroidery. The proof shows the dimensions of the logo. But the proof included the dimensions of the embroidered logo so you would know at what size it was going to be embroidered and where.
Nova
1 reviews US
i ordered a variety of items and the…
i ordered a variety of items and the white button-downs and the winter jacket were great, but the 3 polos I ordered were not as described in the description. They were supposed to be athletic polo, instead, the rough cheap polyester that is see-through showed up. They are horrible.
Date of experience: February 27, 2023
Debbie Carlson
1 reviews US
Embroidery is good, sizes not consistent …
Embroidery is very good but their sizes for clothing is way off. You can order several pieces of different style clothing all in the same size and all the pieces will be a different fit. My suggestion, order a piece to try on before you places your order. I have 3 pieces out of my 4 piece order that don’t fit. Very disappointed:(
Date of experience: December 20, 2022
Cat
1 reviews US
Setup charge misleading
I thought that the no charge for set up was deceiving and my two shirts was going to cost me about $100. I ordered two more shirts at the same time after getting a Cust rep call thinking that the cost would be spread over 4 shirts instead of two. When I finally got the shirts, I didn’t think the blush pink ones were good quality. Next time I’ll just go buy some shirts and find someone with an embroidery machine. Order 181150
Date of experience: November 28, 2022
Woody Wood
1 reviews US
Good service, innacurate sizing
The service from Thread Logic was great; The communication was timely, the price was acceptable, the embroidery looks good, work was done and shipped with speed and accuracy. The product was marginal. I anticipate that the coat will be a good winter coat, however the zipper is difficult to use, and the size is wrong. I ordered from TL because they were the only company I could find with "tall" sizing. I wanted to get Tall Med, but they only carry Tall LG. This size should have been OK, but the coat fits more like an XL. I'm a trim man with long arms, so I need a Tall Med, but the Tall LG would have been OK. I don't like swimming in my coat.
Date of experience: October 10, 2022
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About
Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.