Reviews 2.5
623 total
Line Appel
1 reviews DK
Really bad service
Ordered a corset and a pair of shoes September 3rd from the website. On the website it said, that the order would be shipped in 10-16 working days. Now it has been more than a month since I ordered, and I asked to get my order cancelled as there is no way I can get the items to Denmark in time for my event. The shop has not contacted me to inform me of the significant delay and their only answer is, that I can not get a refund. They haven't given me a date for when they expect my order to be shipped either. I am so disappointed. Bad service, wrong information on the website, no contacting customers to inform them, and no trying to make it right in any way. Line, Denmark
Date of experience: October 26, 2017
George
1 reviews US
Purchased a corset as a gift for Xmas
Purchased a corset as a gift for Xmas. She went to put it on for the first time and the cheap clasp broke. They only cover item for 21 days (takes longer to make) so out the entire cost. Shop elsewhere that has a better return policy or at least repair there cheaply made corsets
Date of experience: February 09, 2018
Kayla Nicole McLaughlin
1 reviews US
Complete waste of money
I placed an order during a 50% off sale and they informed me 3 weeks later that one of my items was out of stock( while they were still listing it online and it was still purchasable). They said I couldn't get a full refund because one dress was ready and they wouldn't honor the 50% deal on any other items and they would only refund the amount I paid for the dress during the sale which wasn't enough to buy ANY comprable dresses after the sale ended. The one and only person working customer service is rude from the start and lies to make you go away. She swore my dress wouldn't ship before Christmas and when I threatened to dispute the charge with my card company she got the order out the very next day. Do not waste your money with this awful company. You can buy the exact same clothes anywhere else, I've found the same dress I bought from them on numerous other websites. Plus the quality of the one dress I did receive was terrible.
Date of experience: February 20, 2018
Amethyst Black
1 reviews CA
Don’t order here
I’ve ordered the midnight overbust as it was onsale January 10,2018. Immediately I got a “tracking order” ID that the entire time was NOT updated and said “awaiting fulfillment.” After the 25-30 day wait,I emailed them on February 21,2018 indicating my complaint about how long I’ve been waiting and without any tracking information updates. I asked when I will be receiving and if not,to refund my money back. A woman named “Eve” emails me back saying “she will check on that and that maybe from the shipment that was lost,and had to be re-manufactured” and to LET ME KNOW what she finds out. I messaged back 3 days later saying “I want my money back and to expect it back into my account as they have failed at almost everything.” Eve replies: “ That’s ok. I’m known for other things,too. Unfortunately,we cannot cancel after the initial 24 hour cancellation period,as your order is sent to manufacturing. I haven’t heard back yet but my guess is that it will ship either the end of this week or beginning of next week. I’m very sorry for the wait!” In total I’ve paid 110$ and I live in Canada. I don’t have the mental ability to even try to education this “person” as a business,I shouldn’t have to wait because I’m right and if you messed up,give me my $&@! money back! SCAMMERS!!
Date of experience: February 27, 2018
Emily West
1 reviews US
I have used this company for years
I have used this company for years. Their shipping estimates are a bit off. As everything is handmade it takes up to 2 weeks to make and can take 10 days to get to your house. It's worth the wait. I love the amazing quality and how beautiful their products make me feel.
Date of experience: March 27, 2018
Liz Betts
1 reviews US
Scammers
I first made an order last December, for three purses. I was immediately told that one was actually out of stock but the gave me a credit worth more than the bag, so ok. I order a few more purses. Then I'm told that a second of the original order is also out of stock but that it will be back in production soon. Eh. I have now contacted them over ten times and they have stopped returning my messages. The customer service person told me I was "cynical because the way the world has gotten" because I asked for a hard date to expect that bag and said I was disappointed. Goodbye, $70. Edit: There has been a reply that I was completely refunded; this is untrue. I just checked my bank statements going back for months, and there is no money refunded into my account.
Date of experience: April 18, 2018
Customer was completely refunded, please reach out to [email protected] to speak with management and resolve your issue.
April Davis
1 reviews US
worst experience ever - total scam
worst experience ever. Order never arrived. No response to emails. I finally opened a paypal dispute, which is ongoing now. They immediately gave a tracking number in response to paypal and claimed it's on the way, but never actually mailed the package. I am still pursuing this claim as we speak. The company is a total scam.
Date of experience: July 23, 2018
Erin Blair
1 reviews US
I love this store so much!
I love this store so much! I bought a corset for an event I had. I was nervous that it wouldn’t make it in time so I emailed them and they rushed my order at no extra charge. The chick I talked to was so nice and even followed up to make sure everything worked out with the fit. The corset is gorgeous and very well made. This is my new go-to for corsets.
Date of experience: August 10, 2018
Kayla Duplantier
1 reviews US
This site is awesome!!
This site is awesome! Great for finding that perfect outfit for an event and really good customer service. They always have a sale going on which is awesome for Halloween season!
Date of experience: August 11, 2018
Ivy Christman
1 reviews US
do not waste your money
The quality of merchandise is sub par I am terribly disappointed, I was anxiously awaiting what appeared to be a kick a$$ handbag unfortunately what I got was a handbag with writing all over it in silver permanent marker, clearly the marker was used during manufacturing as it follows most of the seems, something that should have been done on the inside of the bag, and not to mention Flimsy cheap material. The icing on the cake however it was the return policy, you only get store credit, I find that quite hilarious because I would never want another item from the violet vixen, as the hand fan I paid $11 for was also cheap flimsy paper. Something you get at the $.99 Store. After contacting the Violet Vixen about the return policy they did send me the correct link so I could read the policy myself. They got back to me relatively quick and did provide the exact information I requested. Stellar customer service does not negate lack of quality in products, not to mention they immediately lashed out when I posted a less than favorable review. So. Great response time as far as contacting customer service is about the only positive experience dealing with The Violet Vixen.
Date of experience: August 15, 2018
Jasmyn Sullivan
1 reviews US
Wheres my item
I purchased an item on August 5th. Their website says 7-10 business days for items to ship out and it still hasnt shipped. I emailed them and they were quick to respond and told me it was back ordered (there was no indication of this on their site nor did they tell me on their own) but that it would be in on Monday the 20th and that they do 2nd day shipping. The item still has not shipped out as of Saturday the 25th I emailed Wednesday the 22nd and Friday the 24th and am now being ignored. My package shipped the 25th and now they've responded to me to let me know.
Date of experience: August 25, 2018
Item was shipped within the projected time frame of 8-12 business days via 2 Day Priority Shipping, which is the standard shipping time for all Purses and Accessories on the site. TRACKING: 9405511699000456793498 USPS Priority Mail
Cassandra Campbell
1 reviews US
I was nervous about buying a corset…
I was nervous about buying a corset from The Violet Vixen given some of the reviews, but I’m glad I did. I found out that their corsets are custom made and made to order SO my badass corset wasn’t just sitting in some plastic bag in a warehouse. I like my speciality items to be SPECIAL! The durability and comfort of my corset is awesome! I’ve had it for a few months now and can really tell the difference in how it fits and where my curves are being re-routed. I’ve bought corsets from other vendors, but found that the corsets just didn’t do the job they were meant to do. Thanks Violet Vixen for a great product.
Date of experience: October 05, 2018
Nikki Bolleurs
1 reviews ZA
Hades Heels
I ordered heels for my wedding in South Africa that somehow got delayed at customs. Eve was a a total Gem and got them delivered before my Big Day. The shoes are more stunning than I even imagined and I’ll Definately be purchasing again in the future. Love this site!
Date of experience: October 27, 2018
000
1 reviews US
Seriously, do not give this company any of your money or time. It will only end in stress and disappointment.
Absolutely terrible customer service. My package was supposed to arrive within 7-10 business days. Fast forward a month and they say that they have delayed my package due to the backpack being on backorder. I explained that I would have understood that if someone had reached out to me, but seeing as they didn't and it's already been a month, I'd like for the money to be returned to my card. They email back saying that they can ship the shirt right now if that will make me happy. I said- no, thank you. I've already waited a month without hearing from anyone from this company and quite frankly I don't trust the service or the product. Since neither item has shipped yet, I would like a full refund. The next day, I see that the shirt has shipped and they did not refund my money, so I called the bank to dispute the charges. Since they had proof of the shipment, neither the bank or this company could give the money back. Seriously, do not give this company any of your money or time. It will only end in stress and disappointment.
Date of experience: November 23, 2018
Jessica Griego
1 reviews US
Comments on staff and product
The staff at Violet Vixen did everything to get me my order ASAP for an event. While there were a few bumps, they were very responsive. I had my heart set on their beautiful pagoda parasol and not only did they deliver, but so did the product! This item is beautiful and incredibly well made. While most compliments are usually directed at my outfit, the beautiful parasol stole the show. I honestly couldn't be happier with The Violet Vixen and the product. Support your local small businesses!
Date of experience: November 27, 2018
Quanyel Seabrook Saxby
1 reviews US
I ordered 2 items from them one…
I ordered 2 items from them one November 9th 2018 my items have not shipped yet and I'm being ignored now I just put a claim in eith my bank since she said they dont do refunds
Date of experience: December 11, 2018
Kristin Bridges
1 reviews US
Worst Customer Service
I ordered a corset Sept 20th. When I ordered it, there was a pop up on the website that said, "Order your corset for Halloween today." As I had an event in mind a week after Halloween, I guessed I would have enough time to try on a troubleshoot any issues. Also, in the description is says made to order 21-25 business days. At the 25th business day, I sent an email checking on the item. I was told that it was their busy season and asking if I had an event where I needed the corset. I told them when my event was and I never got a reply. 5 days before my event, with no shipping notification, I reached out again and asked if I need to find a corset elsewhere. I got a reply 2 days later saying that they were looking into this and I would have an ETA by the afternoon. That did not happen. I went on Amazon and ordered a great corset in time for my event. The corset finally shipped about a week later. I tried it on and proportions are all wrong and I would like to return it. I will say that it is beautifully made. I reached out again looking to go through the return process and I have received no response. In addition, before I went back and forth about the corset, I ordered a bag that I was later told was out of stock and asking if I would prefer a store credit or refund. I said that I would like a store credit. That credit has never happened and the item still shows as preparing for shipment. I do not understand why I can't get any actual customer service from this company.
Date of experience: December 13, 2018
Audrey Afropunk Horton
1 reviews US
LOVE MY NEW GOTH DRESS
OMG, I just bought my first dress, the Gothic Nights dress, and I am PLEASED! The dress fits PERFECTLY! I have had my account for about two or three years, but I finally decided to buy this dress that I fell in love with immediately. Five stars! I would recommend this company to anyone who wants to shop here!
Date of experience: December 18, 2018
Tiffany Minx
1 reviews US
sept 21 2018 order 3.5 months and counting :(
I placed an order for 2 corsets on sept 21st 2018. As of jan 3rd 2019 I still do not have the corsets and they are not even on their way to me. I was told on nov 4 that it was "their busy season" and my order would be shipped within a week as it was "on the next shipment" Nothing was shipped and it took me another month to get a response from them and that was with me emailing them at first 3 times a week for 2 weeks and finally daily for 2 weeks straight. on dec 16th I finally received a response saying one item was in the store and I should look for a tracking number the next day and they would contact the distributor about the other one but again it "should be on the next shipment" well now I have messaged them daily since dec 16 asking for my tracking number, my product...just a response. But as of yet I have nothing. I will begin emailing them twice a day until I get this resolved. but DONT use them. they are horrible!
Date of experience: January 04, 2019
Kyle Ferreira
1 reviews US
I love this company
I love this company, every time I've ordered anything from them, its arrived to me in a timely manner, if I specially request that it get here by a specific date, they have been willing to work with me. Customer service is stellar! I will definitely order from them again!
Date of experience: January 10, 2019
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About
Violet Vixen was created to provide a place for unique personalities and communities to find clothing and accessories that celebrate their beautiful lifestyle. We strive to provide a curated selection of alternative fashion that echoes sexy aesthetics, beauty, functionality and a free-spirit!
Whether you are a seasoned cosplayer searching for an authentic steel-boned corset, or you have just begun exploring alternative fashion and want some cute clothing and accessories, we can help you on your journey!
PLEASE LET US KNOW ABOUT EVENTS AHEAD OF TIME AND WE CAN RUSH SHIP FROM OUR MANUFACTURER IF NEEDED!