Reviews 3.9
47 total
Alyson
1 reviews US
Jane is an amazing asset!
Jane was really responsive and able to help me with my concerns with exemplary skill. Even though I didn’t love the product, Jane’s handling will make me want to potentially shop in the future.
Date of experience: June 03, 2024
Hi Alyson, Thank you for your feedback! We're sorry the product didn't meet your expectations, but we're glad to hear Jane's excellent service made a positive impression. We hope to serve you better in the future.
Kevyn C
1 reviews US
Great Product
Love the product and Jane in customer service was very helpful. Thanks!
Date of experience: June 03, 2024
Hi Kevyn, Thank you for your kind words! We’re glad you love the product and had a positive experience with Jane in customer service. We’ll make sure she receives your appreciation.
Becky
1 reviews US
Customer service is hit or miss
I bought some of these, they were to small, I wrote and explained and they immediately replied and refunded my order….i went to the next size and they fit however it felt like they were cutting circulation on my legs, again I wrote and explained and heard nothing back, wrote again, hear nothing, called was promised a call back within 24 hours, heard nothing and wrote back. This all started on May 24th and I STILL have yet to even get a response..I cannot wear these so I ended up filing a dispute with my credit card to get my money back….i was very hopeful after the first purchase and now I’ve lost all faith in this company.
Date of experience: May 24, 2024
Hi Becky, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Could you please provide us with your order number and any additional details? As a small team, it may take up to 48 hours for us to respond, but we are committed to resolving this issue for you as quickly as possible. Thank you for your patience.
Jerica Guerrero
1 reviews US
Luxmery is a must have in your…
Luxmery is a must have in your wardrobe! It’s comfortable and snatches you in all the right places! Everyone should own one or two or three!!
Date of experience: June 03, 2024
Hi Jerica, Thank you for your glowing review! We’re thrilled to hear you love Luxmery. Your enthusiasm is much appreciated, and we’re glad to be a part of your wardrobe!
Lisa Tornabene
1 reviews ES
Great product, great service!
I loved my purchase from Luxmery.They fit so well, it's amazing how snatched they make you, and the service was fast, friendly, and had a real caring touch. I would think it was great if there was even more support in the chest area, that would take it to the next level. But I recommend 100% and still felt supported and sexy. Thanks!
Date of experience: May 20, 2024
Hi Lisa, Thank you for your wonderful review! We’re delighted to hear you’re happy with your purchase and our service. We appreciate your feedback about the chest support and will pass it on to our design team. Thank you for recommending us!
Danielle IBCLC
1 reviews US
5'3", 152 lbs, size XS/S
I'm 5'3" and bought size XS/S in the roundneck and original sculpting bodysuits. I'd seen a bunch of tiktok sponsored videos for this brand, but it wasn't until I saw a tiktoker I follow (bigmerla) that I decided to trust her testimonial and take the plunge. Sure enough, the bodysuit smooths out my torso lumps and bumps. My only complaint would be that the torso part of the bodysuit seems to be made for a much longer torso'ed person. The extra fabric squeezes me a little too much.
Date of experience: June 03, 2024
Hi Danielle, Thank you for sharing your experience! We're glad to hear the bodysuit is smoothing out your torso. We'll take note of your feedback regarding the fit for shorter torsos and pass it on to our design team.
Jahdiya Semper
1 reviews US
Jane was great…
Jane was prompt and fixed my order timely! I felt like this was the one time I didn't have to stay on top of a vendor to help me with a change to my order. Thanks!!!!
Date of experience: June 04, 2024
Hi Jahdiya, Thank you for your kind words! We're thrilled to hear Jane provided prompt and effective service. We'll make sure to pass along your appreciation.
Jillian McCrory
1 reviews US
Super great support!
Super great support from Jane!!
Date of experience: June 04, 2024
Thank you for your 5-star review! We're thrilled to hear that you had a great experience with our customer service. Enjoy your new bodysuit, and we look forward to your next order with Luxmery! 😊
Lesley Alves
1 reviews CA
Luxmery's customer service is 5 stars
Luxmery's customer service is 5 stars. I originally purchased bodysuit which did not fit me. They are sending me another one with a bigger size free of charge. I would order from Luxmery again.
Date of experience: June 05, 2024
Hi Lesley, Thank you for your 5-star review! We're thrilled to hear that you had a great experience with our customer service. Enjoy your new bodysuit, and we look forward to your next order with Luxmery! 😊
TO CLAIRE TURNER
1 reviews GB
What amazing customer service
What amazing customer service. I ordered the wrong size and the customer services sorted it quickly and easily . Thank you. Very impressed
Date of experience: June 05, 2024
Hi Claire Thank you for your wonderful feedback! We're so glad to hear that our customer service could help you quickly and easily. We appreciate your kind words and look forward to serving you again! 😊
Melissa Ochoa
1 reviews US
I recently ordered 3 bodysuits
I recently ordered 3 bodysuits, two of which were too small. I emailed support and asked about an exchange. I received a very prompt response about not being able to exchange but that they could send me the correct sizes and keep the original ones as a gift. I emailed them back the items I would need a replacement for and again very promptly received an email that they were already being sent. I really appreciate the great customer service. I had been hesitant when I ordered because I was suckered by an influencer. But after this experience I’m glad I tried them out and will definitely buy from them again :) Thank you Shoaib for all your help!
Date of experience: June 05, 2024
Hi Melissa, Thank you for your kind words! We're delighted to hear about your positive experience with our customer service. Shoaib is thrilled to have been able to assist you. We're glad you're happy with your purchase and look forward to serving you again soon! 😊
JANET DALE
1 reviews GB
Very happy customer!
Delighted with my bodysuit and with the ‘buy one get one free’ offer. Wasn’t sure whether my ample body could squeeze into what looks like a way too small garment but it actually does and takes almost 2 inches off my waist! Excellent quality and absolutely first class customer service. I contacted the company to explain that my package contained an extra bodysuit. I received a speedy and very friendly response and was told there was no need to return it. My daughter will be delighted! If like me you’re a bit unsure as to the fit and how effective, give them a go. I’m sure you won’t be disappointed.
Date of experience: June 07, 2024
Hi Janet, Thank you so much for your wonderful review! We are thrilled to hear that you are delighted with your bodysuit and the ‘buy one get one free’ offer. It's great to know that the bodysuit not only fits perfectly but also takes almost 2 inches off your waist! We strive to provide high-quality products and exceptional customer service, so it's fantastic to hear that our team could assist you promptly and to your satisfaction. We're glad your daughter will be able to enjoy the extra bodysuit as well! Your positive feedback and recommendation mean a lot to us. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Luxmery. We look forward to serving you again soon! Best regards,
Arlenne R
1 reviews US
The Luxmery bodysuit is amazing
The Luxmery bodysuit is amazing! Great product but even better costumer service. I reached out to them regarding me ordering a wrong size, they were very fast and sent out a smaller size and instructed me to just keep the one I had and gift it to someone. Thank you Jane for making the process so easy! I will definitely be ordering more and recommend it to my friends.
Date of experience: June 06, 2024
Hi there, Thank you for your wonderful review! We're delighted to hear that you love the Luxmery bodysuit and had a great experience with our customer service. Jane is thrilled to have been able to assist you quickly and make the process easy. We appreciate your recommendation and look forward to your future orders!
Susan Mills
1 reviews GB
Blk body suit promted by Rachel Hugo
The item i ordered was too small ( even thou i did use the measurement chart). The quality was excellent but item too small on the bust , ideally need cup sizes . The body was only available in s/m/l etc. I contact the customer service team by email and got a response within the 48 hrs period specified. I asked to return it and get the next size up even thou I'm in the UK I liked the item and wanted it . I was dealt with by Jane who was very friendly in her emails and offered me a good will exchange (dont refund or exchange under garments).I can keep the original item and re gift it, very few business in the UK would do that , so thank you very much, impressed to say the least thank you Jane
Date of experience: June 07, 2024
Hi Susan, Thank you for sharing your experience! We're sorry the item didn't fit as expected, but we're glad to hear you appreciated the quality. It's wonderful that Jane could assist you promptly and offer a goodwill exchange. Your kind words about our customer service mean a lot, and we're pleased to have impressed you. Thank you for your understanding and support!
MISS RALUCA-ELENA STANISOR
1 reviews GB
The Luxmery bodysuit is fantastic!
The Luxmery bodysuit is fantastic! I had the best customer service experience of my life. I bought three bodysuits the same size. However, a smaller size will fit me better. So I wrote customer service and explained my situation, and Jane promptly responded. She offered me two solutions: one, to refund me, and the second, to send me a smaller size, but without returning the product for hygienic reasons. She even suggested that I be given to someone in need as a gift. Of course, I chose the replacement because of their excellent quality, and I am happy I did. Their customer service policy is top class and makes you recommend the product (VERY GOOD) and the brand! I already did it :) I will order more from their range! Thank you, Jane and Luxmery!
Date of experience: June 09, 2024
Hi there, Thank you for your fantastic review! We're thrilled to hear that you love the Luxmery bodysuit and had the best customer service experience with Jane. We're glad we could provide a prompt and satisfactory solution, and we appreciate your thoughtful gesture of gifting the original size. Your recommendation means a lot to us, and we look forward to your future orders!
Sarah Cole
1 reviews US
The customer service team was amazing
The customer service team was amazing. They answered me so quickly and gave me a full refund without having to return my items. I will definitely be ordering from this company in the future!
Date of experience: June 09, 2024
Hi Sarah, Thank you for your wonderful feedback! We're glad to hear our customer service team could assist you quickly and efficiently. We look forward to your future orders and are here to help whenever you need us!
Lori Anderson
1 reviews US
Waqar has an incredible support team!…
Waqar has an incredible support team and I’ve really been impressed with their customer service. They respond quickly and thoroughly address all issues of concern. I highly recommend doing business with them! Lori Anderson
Date of experience: June 04, 2024
Hi Lori, Thank you for your kind words! We're thrilled to hear that Waqar and our support team have impressed you with their quick and thorough responses. We appreciate your recommendation and look forward to serving you again!
Amanda
1 reviews US
I have ordered the BOGO bodysuits…
I have ordered the BOGO bodysuits twice. The quality is fantastic, and it's incredible how many inches are decreased in waist size when wearing them. I'm able to tighten my belt by two holes when I'm wearing one of the suits! Additionally, there was a slight issue with my second order, and without question, the issue was corrected. The customer service is fantastic!
Date of experience: May 25, 2024
Hi Amanda, Thank you for your fantastic review! We're delighted to hear about your positive experience with our BOGO bodysuits and the impressive results. We're also glad our team could quickly resolve the issue with your second order. Your satisfaction is our top priority, and we appreciate your kind words about our customer service!
Brandy
1 reviews US
My mistake
I made a mistake and Shoaib fixed it. I love great customer service. A great team member makes the whole company look good!
Date of experience: June 10, 2024
Hi Brandy, Thank you for your review! We're thrilled to hear that Shoaib could assist you and make things right. Great customer service is our priority, and we're glad Shoaib represented our team well. We appreciate your support!
VR
1 reviews US
Great Company, Nice Product
I saw an Insta post about how great their product made someone look and tried a few myself. The price was very reasonable, the packaging nice, and the product was what you'd expect for the price. Although they didn't all work for me (not quite as much elastic as this old body needs), the company made it easy to contact them and honored its return/refund policy . Highly recommended company!
Date of experience: May 31, 2024
Hi, Thank you for sharing your experience! We're glad you found our prices reasonable and our packaging appealing. We're sorry the products didn't all work for you, but we're happy to hear our return/refund process was smooth. We appreciate your recommendation and look forward to serving you again!
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Empowering women to look and feel their best in their skin through quality shapewear that delivers on its promises. Shop now at luxmery.com and join us on our mission to boost confidence, one woman at a time.