Reviews 2.7
280 total
Janis Hashe
1 reviews US
I got an outstanding deal on a …
I got an outstanding deal on a traditional-style futon and I LOVE it. It's so comfortable and cozy. The delivery charge is high...that's my one reservation, but the delivery was on-time and efficient.
Date of experience: October 01, 2017
It's great to hear your feedback. Thank you for your time to share your experience at The Futon Shop. We are so happy to hear your are happy with your futon. Organically Yours, The Futon Shop
Athukorala Perera
1 reviews US
Their products are of very good quality …
Their products are of very good quality and exceeded my expectations. However if you are not in CA, you better be sure that you don’t need what you order for at least a month. Our mattress took one month
Date of experience: October 03, 2017
Oh no!!! We will try to do better. I will send this review to our customer service and they will take a look at our shipping department to see what happened to your order. Thank you for your feedback. Organically Yours, The Futon Shop
Michael Stern
1 reviews US
The quality of the products i ordered … is excellent
The quality of the products i ordered is amazing and customer service was excellent
Date of experience: October 03, 2017
Wow!!! This is great news!! So happy to hear it all went smoothly! Organically Yours, The Futon Shop
Eb
1 reviews US
Great product and service
They delivered and set up. The futon is excellent I sleep well and my back doesn't hurt like it used to.
Date of experience: October 03, 2017
Thank you so much Eb for a wonderful review!!! And congrats on your new futon! Organically Yours, The Futon Shop
Alok
1 reviews US
The pure cotton mattress is like a lap …
The pure cotton mattress is like a lap of God. It's firm.i got back good sleep after years of trying spring or memory foam junks.
Date of experience: October 04, 2017
Oh I love this review!!! " A lap from god!! This makes me smile!!! Thank you for such a bright a fun review.
Angela Chandler
1 reviews US
Paid for futon two weeks ago.
Paid for futon two weeks ago. No futon. No notice of delivery date. No response. Calling my bank.
Date of experience: October 04, 2017
I will send this straight to our shipping department and customer service department. Very sorry about this. Organically Yours, The Futon Shop
Annemarie Hoffman
1 reviews US
Horrible quality
Horrible quality. I bought to have guests sleep who visit and best I'd recommend is my cats to watch TV. No support and made like junk!! Dont buy it and waste your money.
Date of experience: October 05, 2017
Oh no!! So sorry you did not like the spacely mattress. Would you like to exchange it for a thicker mattress? I will send this over to our customer service department and you can email them at [email protected] if you would like to know details on how to exchange the mattress. Organically Yours, The Futon Shop
Rajiv Shah
1 reviews US
Ordered a mattress in august
Ordered a mattress in august - still no bed!
Date of experience: October 06, 2017
Very sorry to hear this. I will send this to our customer service department to see what is going on with your order.
Cindy Brennan
1 reviews US
Incredibly comfortable mattress,thank …
Incredibly comfortable mattress,thank you!
Date of experience: October 06, 2017
Yay!!! Thank you so much for your feedback and supporting The Futon Shop!! So happy to hear you are enjoying your mattress.
Dorothy
1 reviews US
These dog beds are extremely well made
These dog beds are extremely well made. We wanted them for our dogs as we wanted beds that did not have flame retardant in them. The dogs seem to like them, so everything has worked out fine.
Date of experience: October 09, 2017
Great news!!! Thank you so much for the positive feedback. Organically Yours, The Futon Shop
Paul Miller
1 reviews US
Shipment of futon mattress and frame …
Shipment of futon mattress and frame went smoothly. The fame is quite heavy and requires assembly.
Date of experience: October 09, 2017
Thank you for your feedback. Yes, the frames are hardwood and do need assembly! I am so happy to hear your shipment of your product went smoothly. Organically Yours, The Futon Shop
Laura
1 reviews US
Good selection and prices
Good selection and prices. Helpful and knowledgeable. Would definetly recommend.
Date of experience: October 10, 2017
Thank you Laura for you feedback.
Susan Larson
1 reviews US
Just bought my 2nd purchase from the …
Just bought my 2nd purchase from the Futon Shop. The first time we shopped in store and now online, The futons are great and I would recommend them to everyone who wants a great night sleep :) Susan
Date of experience: October 12, 2017
So great to hear the good news Susan. We are delighted to hear positive feedback from customers.
Lillian
1 reviews US
strong, bad smell
I really wanted a natural, non-toxic mattress because my 8 month old baby will be sleeping on it. The mattress arrived with a very strong smell (smells like motor oil). It's been a week and the smell is still there. I'm not even using the mattress at the moment because of the smell. Also, 2 of the tufted stitches were already completely pulled loose when it arrived.
Date of experience: October 12, 2017
I will send this straight to our customer service department. So sorry to hear this. Organically Yours, The Futon Shop
kelli
1 reviews US
Love it
Love it! Firm and comfortable.
Date of experience: October 16, 2017
Yes!!! Just what we want to hear!!! So happy you are enjoying your new product!
Richard Greenwood
1 reviews US
I dropped into the Pleasant Hill …
I dropped into the Pleasant Hill showroom a few days ago and received excellent service from George . I ended up buying an organic latex mattress I custom designed for myself with George's patient help. Plus, I got a big discount. Thank you Futon Shop and thank you George.
Date of experience: October 16, 2017
Thank you for your review!!!
Kelly W
1 reviews US
Highly recommended
Highly recommended! Wonderful quality and craftsmanship!
Date of experience: October 17, 2017
Thank you so much for your positive review! Enjoy!
Keawe Bell
1 reviews US
Awesome fit
Awesome fit, construction, and timely delivery
Date of experience: October 17, 2017
Wonderful news!!! Great to hear positive feedback from our customers.
Denise Cocke
1 reviews US
Ordered a futon cover on line and it …
Ordered a futon cover on line and it took 3 weeks to receive. The color was not what i hoped for and I did not like the fabric. I took the cover to the Concord store to return and was charged a restocking fee. I did order another cover while i was there. After 3 weeks i called to see when to expect it and they had not placed the order. I took another week to receive. I did like the second cover and am keeping it.
Date of experience: October 19, 2017
So sorry to hear this Denise. I will send this to our customer service right away. Organically Yours, The Futon Shop
FaethDesign.com
1 reviews US
I would have appreciated being notified …
I would have appreciated being notified that the frame I was buying has Proposition 65 and formaldehyde statements on it. I was on the search for chemical free furniture, so this is a disappointment. Maybe it is on the Website but I didn't see it. I am very happy with the mattress but decided to go with another frame because of the statements. They don't take returns so I am going through the hassle of trying to sell it now. I did call and left a message that I had a question on the frame but not receive a call back.
Date of experience: October 23, 2017
Very sorry about the confusion and the delay in response. If you are unhappy with the frame we are more than happy to exchange per our terms and policies. As for the prop 65 and formaldehyde warning labels: All of our furniture is formaldehyde free and prop 65 warning labels are required for most consumer products. If there is anything we can assist you with, please do not hesitate to email [email protected] and I will email that department this review so they are aware if you do decide to email for assistance. Organically Yours, The Futon Shop
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About
"TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic mattresses, organic sofas, organic futons, organic bedroom furniture, and organic sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton Mattresses, GOTS Organic Wool Mattresses, GOLS Organic Latex Mattresses and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins."