Reviews 3.8
35 total
Paige Dumdie
1 reviews US
The best ever!
Best socks ever! Super fast shipping. Basically everything about sock dreams is perfect. ❤️
Date of experience: November 19, 2019
Paul W
1 reviews GB
Ordered 2 pairs for my wife at a cost…
Ordered 2 pairs for my wife at a cost of £34.92 including postage. Paypal added fees on of £1.21 and the UK customs charges came in at £13.48 so the total cost for 2 pairs of socks was a whopping £50.82, ouch! Postage times (Sock Dreams quote 7-16 days): Ordered 5th February, parcel en-route 6th February, parcel left San Francisco 17th February (12 days after order was placed), arrived UK 18th February, customs charges notified to me 22nd February (total time 17 days). Summary: Socks are good but not worth twenty five quid a pair (my fault for not looking into the customs charges properly).
Date of experience: February 22, 2020
Sarah T.
1 reviews US
Great quality socks and the wide range…
Great quality socks and the wide range of models that are “normal people” and in-depth descriptions about the stretch of the socks. Wonderful customer service.
Date of experience: May 20, 2020
Patchwork Journeys
1 reviews US
Most of their Plus Size Socks didn't fit me so disappointed with that Return policy awful
Nice socks, most of the plus sized ones I ordered over the years were not at all plus and I couldn't wear them, a few were ok, and so yeah. They do have an awful return policy.
Date of experience: October 05, 2020
Hello Patchwork, I'm sorry to hear that your items did not fit as expected! My apologies for not replying sooner, we just got access to our Trustpilot account and are catching up. Our return policy does allow you to return any item (excluding intimates and clearance) within 6 weeks from the day your order is delivered. Ah, "Plus Size." It's a phrase that we rely on but it often doesn't mean much for actual fit! That's why we measure each batch of socks we get separately from the manufacturer and put that information on the products page. This way people can compare their measurements online and ensure that the sock they buy will fit! Please contact us at [email protected] if you have any questions or concerns about out return policy or sizing and we'll do our best to help you out!
Ella Hens
1 reviews CA
I checked customs before ordering and…
I checked customs before ordering and am aware of percentage to pay but you declared at least 2 items as being $100 an value which is ridiculous. Purchased amount was $100 and on you declaration it was closer to $300 meaning duties set at 60% of what i actually paid. Unless the socks are weaved in gold you guys are scammers and if item is returned probably wont refund me. Easy money for you I guess. Item sent back to customs with complaint
Date of experience: December 16, 2020
Hello Ella, I'm so sorry you had a negative experience with customs fees! My apologies for not replying sooner, we just got access to our Trustpilot account and are catching up. In the past when you placed your order, these exorbitant fees were due to an unfortunate technical issue which has since been fixed in our system. We would love to do right by you, please contact us at [email protected] for further assistance.
Jocelyn Dean
1 reviews US
Scam website
I ordered a pair of socks and their sock glue. The total came to $26. When I typed in my card information, they said my card was declined which is absolute nonsense because my card is valid and there’s plenty of money on it. When I checked my transaction history for my card, it said I was charged the $26 on their site TWICE! How is a website gonna decline your card and still take the money off it? This website is a scam and I will never even try to purchase anything from them again! I’ll take my business elsewhere with honest merchants!
Date of experience: April 14, 2021
Hello Jocelyn! So sorry that you had an issue with placing your order! My apologies for not replying sooner, we just got access to our Trustpilot account and are catching up. It sounds like you may have encountered a site error. We would love to get some more information about your order and resolve this issue, please contact [email protected] with the date you placed the order and the payment method, and we will do our best to help you out!
Jordan Vaughn
1 reviews US
I have been gifted and bought several…
I have been gifted and bought several pairs of socks and thigh highs from them. They have been the best quality socks I have purchased in my life. Every item I have is comfortable, fits well and the material is better than sock I've owned in the past. The sock glue is an amazing product, has a solid hold on the articles of clothing that you want to stay in place. The shipping has been incredibly fast even with recent events. The customer service is 10/10. I recommend them to everyone I know looking at getting socks and thigh highs.
Date of experience: May 27, 2021
Dan
1 reviews GB
Good Customer Service and VERY Comfy Socks!
Was accidentally sent the wrong socks and after I emailed them, they got back to me in the same day and rectified my issue. Very quick and easy. They're sending me another pair of socks and letting me keep the ones they sent by accident. That's pretty great customer service and everything went exactly as they had said. As for the comfort of the socks, they're great. Super comfortable and don't hug my legs too tightly, which was my initial concern as my thighs are quite big. Very colourful too, I love them. Have been wearing them whenever I get the opportunity. I recommend Sock Dreams. This was my first experience and I'm very pleased with how things have gone, even considering the small mix up. c:
Date of experience: June 22, 2022
Kelly
1 reviews US
Did not receive our order and were told…
Did not receive our order and were told that we didn't purchase insurance on the shipment so we do not get a refund and they cannot guarantee another shipment would make it either. I'm trying to have it sent to a different address to see if that works. My kiddo is heartbroken. Actually now, Jaya has helped file a claim and track down our package. So I'll give 'em 3 stars for effort! Hopefully we can find itQ!
Date of experience: July 26, 2022
Hello Kelly, Oh no! I'm sorry to hear that you had an issue with shipping! I've talked with our customer service personnel who filed the Mail Search Request and am happy to hear that USPS successfully located and delivered your order. Unfortunately, once a package leaves our warehouse we are unable to control how USPS handles the shipment, or how long it takes them to deliver. While we are unable to refund an order if no package insurance was placed, we always do our best to get a replacement sent out if USPS truly loses the order. In these cases, the loss comes out of our own pocket. We are a very small company, just trying to stay afloat and do right by our customers where we can! I'm glad things worked out in the end, don't hesitate to reach out if you have any questions :)
Susan
1 reviews US
A Favorite Shop of Mine!
I started buying Sock Dreams products a few years ago, and have been absolutely delighted with them. They are of excellent quality, wash well, feel great and look great. The service is also outstanding. To be honest, I get a little sick of so many places leaning on that "we're a small business" thing so they can get away with anything and make people feel guilty for saying, wait a minute...but THIS is the way a small business should be run. They sell a great product at reasonable prices, every interaction with them is a pleasure and not a pain, and what they offer is not the same old, same old you find elsewhere.
Date of experience: August 04, 2022
Julia
1 reviews US
My go-to for every type of clothes they offer
I reached out to them because something I wanted was discontinued. Customer service told me about the item, said she'd put in a word to get similar items, and even helped me order something out of stock on the website that they actually had one left of. I've had absolutely no problems ordering from them and I'm a big fan of how they conduct themselves. If I could leave six stars, I would.
Date of experience: August 30, 2022
Xander Bergeman
1 reviews US
consistently wonderful
I am so excited every time I get to email Sock Dreams for any reason, because I've gotten the most lovely and effective support, every single time. A while ago I asked about a pride sticker I was hoping to see made, and they eventually did make it, and kept their promise to remind me when it was available. Thank you so much!
Date of experience: November 02, 2022
JM
1 reviews US
Fantastic business
The products are awesome, the site is inclusive, and when the shipping service lost one of my orders they went above and beyond to help me get it all sorted out. Will definitely do business with them again!
Date of experience: November 22, 2022
Aaliyah-x
1 reviews GB
Brilliant comfort, fit, quality & customer service.
TLDR: Worth every penny / cent! I purchased a large number of these in October. Shipping to the UK was easy and quicker than I anticipated. Shipping Guarantee gave me confidence in ordering. The website is easy to navigate and models are inclusive which is always a bonus. There's so much choice! The quality of the items is absolutely incredible (specifically talking about the in house items, not from other vendors like Leg Avenue) The descriptions are accurate and measurements helpful. They came packaged very well with no faults. I'm 179cm tall and have disproportionately long legs, thick thighs and UK Women's size 9 feet [UK dress size 10-12] but true to their word, the [extraordinarily long] thigh highs are actually, thigh height! I reccommend reading the carefully written descriptions and having a tailors [measuring] tape to hand. Colours stay beautifully in the wash and I've found no bobbling and minimal curling/top rolling. I also reccomend the "it stays up" sock glue massively. I was skeptical when purchasing but needn't have been. No uncomfortable digging or chafing, no falling down, no smeary feeling on your skin - it's bliss. No smell or rubbing off with acetone or micellar water, it just melts in the shower and doesn't feel tacky / assaults the senses. They aren't cheap- but they're also not expensive. These aren't the same socks sold in high Street retailers cutting costs and margins, the kind that are 'one size fits all' that come up to your knee, fade, ladder or rip. They are genuinely so comfortable and like a second skin. To the point where I've worn them outside in British winter and felt as warm as tights! Zero slip 🙏🏽💃 Customer service is highly responsive via email. Had the tiniest hiccup with my order which was rectified within a 24hr period. Would recommend and would definitely shop here again (made sweeter by a loyalty programme). 🌟 🌟 🌟 🌟 🌟
Date of experience: October 11, 2022
Ayrin Hill-Gill
1 reviews CA
Amazing service
I ordered a pair of socks but when they arrived at my home in Canada, they were not the ones I had wanted. I'd ordered the wrong pair. I spoke to a gal on the phone and there was no problem returning them. It was super easy and they sent me the ones I wanted in return. Great socks, great service. Would definitely recommend!
Date of experience: December 23, 2022
Monica
1 reviews US
Longtime Happy Customer
I've bought tons of socks from them and they're always prompt with my orders and the quality of the product is amazing. This time I shipped to a new address and the post office returned to sender because I wasn't listed as a member of the household and SockDreams promptly responded and fixed the situation. I super appreciate their awesome service.
Date of experience: March 29, 2023
Ryan
1 reviews US
Great service and communication.
Great service, fast communication. Robyn was very easy to work with and made sure I was able to pick up my order in a timely manner. Rockstars all around, and I'm super happy with what I ended up buying. Will definitely be back very soon.
Date of experience: April 08, 2023
Markus Grahn
1 reviews SE
Frendly and fast advice.
Frendly and fast advice.
Date of experience: April 13, 2023
Anthony Cortopassi
1 reviews US
fantastic first experience
top notch socks and top notch customer service, will definitely be a returning customer
Date of experience: May 16, 2023
John Bellamy
1 reviews GB
Not a single pair aimed at men
Not a single pair aimed at men. Everything is pictured on women. Not a single pair of socks for men. I even looked for Mens Boot Socks and NOTHING AT ALL. APPALLING - DO MEN NOT WEAR SOCKS YET THIS COMPANY - CLEARLY - DOES NOT CATER TO MEN ? WHERE ARE YOUR MENS SOCKS ?
Date of experience: June 03, 2023
Hi John, I am sorry that this was your experience on our website! My name is Jordan (he/him), I am one of the male models/employees of Sock Dreams. Here we do not see sock styles as strictly male or female, and believe socks can be worn by anyone, in whatever style they prefer. Our business truly values inclusivity and does our best to invite every “body” to model our socks. However, it can be hard to tell just from someone’s legs how they identify themselves. The main way we categorize our socks is by shoe size, which we list in the ‘sizing info’ tab on each product page. You can use our search filter to find male options under Style and selecting More Masculine. This will greatly improve your search for more men’s socks on our website! We also have a search filter under Men’s Shoe Size where you can choose your own shoe size and see all available options. Thank you for your feedback on this matter, we will continue to strive towards socks for all on our site. Do reach out to our customer service team if you have any other questions or concerns about specific socks or sizing, and we will be happy to assist further. Thanks, Jordan, Sock Dreams Model
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About
Sock Dreams began life in 2000 as Fetishize Me, when our founder Niqkita dreamed of sharing her love of socks with the world. At first, we were just a small website she ran out of her home in Portland, OR. Three years later, we expanded in size and became Sock Dreams, before eventually incorporating as Indigo Shadows, Inc., in 2006. As of 2022, our stock room currently houses over 1,500 styles from 30+ brands! Not only that, but when we couldn't find the socks we were dreaming of we made them a reality! Created locally in the USA with the best yarns we can find, The Sock Dreams House Brand boasts some of the longest and most luxurious socks around. As a company we are committed to being a positive force for change in our community and the world by giving back. This is why we regularly donate to organizations and charities whose causes we support! To check out our latest partnerships, visit our Giving Back page. Feel free to contact our Customer Service elves for sock advice or other questions anytime via email at [email protected], or by phone M-F 10AM-2PM PST at 888-717-6257.