Reviews 2.2
257 total
Patricia
1 reviews US
I ordered a coat on Friday and received…
I ordered a coat on Friday and received it Fedex on Wednesday. The coat looks of very good quality but as a small woman ordering a size small I was surprised to receive a coat going almost to the floor! The neckline was odd as well. A very pretty coat but very heavy!!! I am keeping it. The package came from China, but coat does not have a label saying made in China. I thInk I should have ordered XS. I am 5’3” and 125 lbs.
Date of experience: December 01, 2021
Dear Patricia Thank you for your feedback on Trustpilot! We appreciate your approval and support of our products. We have sent your suggestions back to the production department so that they can make improvements. If you prefer, you can also contact our email customer service to get some bonus points for your next purchase. Your understanding and support is greatly appreciated. Best regards. SILK MAISON Customer Service Department
Lama Abou-Chedid
1 reviews LB
Incorrect tracking number
Since this seems to bethe only place where we can get an answer from you, im going to answer you here. You claim that customer service was too busy .. immediately after placing my order i asked to cancel it .. it took you 2 days to ask if i want to proceed and I replied IMMEDIATELY after 1 min that yes cancel it and it took you another 2 days to say sorry it has been shipped .. anyways you shipped the item , fine .. but the tracking number that you provided me with does not even exist!! Item not found.. incorrect tracking number?!! How am i supposed to track my coat .. at this point im pretty sure im not gonna receive anything and will leave it with the fraud department in my bank .. at least provide a tracking number that exists! You tell me to refuse the shipment (given i actually receive it) but you already charged me the amount..
Date of experience: December 02, 2021
Dear Lama, Thank you for your feedback on Trustpilot! Your order has been shipped on Nov 30th and the tracking number is 286705725049, which you can view at the link below. https://www.17track.net/en or https://www.fedex.com/en-us/tracking.html It is excepted to be delivered on Dec 7th. If you refuse the package and it is returned to us, we will give you a full refund. Please do not worry. Thank you for your understanding and support. For questions about the order, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service Department
susan whelan
1 reviews IE
I placed an order to the sum of US 238…
I placed an order to the sum of US 238 on 31st Nov. I have received no acknowledgement / order number or receipt. I have written to customer services twice - emails are ignored. There is no contact number on the site. Whilst the web site looks great and the products follow suit - they customer service is diabolical and the fact that I have received no order number or receipt is suspicious. I will give them a few more days I will then be instructing PayPal to get my money back. Advise using paypal to purchase goods - do not part with banking details
Date of experience: December 02, 2021
Dear Susan, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. And we have feedback the situation to the customer service staff. They will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Cristina Calvano
1 reviews IT
Order on November 18th not yet received
I placed an order on November 18th, the expedition was to take place between 7 and 14 days, that is, at the latest today. After two emails asking for the day of shipment, I learned that my coat has yet to be produced. Yesterday I learned that the coat will arrive in Germany in 5-8 days, but I am in Italy. I'll never have my coat, not even for Christmas.
Date of experience: December 02, 2021
Dear Cristina, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. And we have feedback the situation to the customer service staff. They will continue to process it for you at the first opportunity. We are sorry for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Azar A
1 reviews CA
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. They will take your money and NOT deliver the product. and they have NO communication lines. The phone number takes you straight to voicemail which is ALWAYS full and NO ONE responds to your emails. Trust me AVOID at all costs!!
Date of experience: December 02, 2021
Dear Azar, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Email customer service staff have sent your feedback back to the logistics department for verification. After verifying the specific situation, they will send you an email to let you know. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Olga Rivera
1 reviews US
I wish I could give this no stars
I wish I could give this no stars. This company is great in taking your money but not great in customer service. It’s been almost a month and I haven’t received my item, they promised me it will be shipped the next day and yet nothing. I am still waiting for them to reply to me after two days. I emailed them to cancel my order as I will have to contact my bank so I can cancel that transaction. Do not shop here. Ever.
Date of experience: December 02, 2021
Dear Olga， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. The customer service staff has processed your refund according to your request. If you have any other requests regarding your order, you can send your thoughts back to customer service and we are sure they will continue to process your request at the first opportunity. For questions about the product, please email our customer service EMAIL: [email protected]. They will handle it further for you as soon as possible. Best regards. SILK MAISON Customer Service Department
Rosalia Preiss
1 reviews US
Gorgeous dress and company is legit
I ordered the Pink Palms dress from their site 8 days ago and actually received it today, a day earlier than expected! I was really worried reading some of these reviews but I had a great experience with this company. It’s not the finest quality silk product I’ve ever felt, but it’s very soft and nice and the color is gorgeous. I think a lot of people see that it’s shipping from China and get freaked out, but it’s a direct to consumer brand- if they were shipping all their retail to their parent company in NYC it would probably be more expensive on our end, so I can’t complain. My only qualm is that the sizing is a little hard to guess on and I’m gonna have to get the waist taken in.
Date of experience: December 02, 2021
Princess Karla Chua
1 reviews SG
Waiting for my item.
Hi i’ve been emailing for 2 days already. And asking to change my address. As i put the street no. Wrongly. And when i tried to search my item using the id code given. It say’s not found. Kindly please respond.
Date of experience: December 03, 2021
Dear customer, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has changed your address according to your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Ru
1 reviews AU
Very disappointed
Very disappointed I ordered a red long dress from the website, but they send me a wired silver-coloured top. I am trying to get a refund but they do not reply to emails. Now I'm crying on my bed because I have no dress for the ball. So glad to hear your reply, my order no. is #67993. UPDATE ON 31 DEC I have not received any refund and it has been a month since they received my returned goods. They said they will refund me after "our warehouse receive the goods," but it only took two weeks for them to ship the dress from their warehouse to my address. Overall, the customer service is slow and the whole return and refund process is tiring and upset.
Date of experience: December 03, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Can you please let us know your order number? We will feedback it to the email customer service and let them continue to process it for you at the first opportunity. We are so sorry for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Saskia
1 reviews AU
Silk Maison Please cancel and refund my…
Silk Maison Please cancel and refund my order 74163.
Date of experience: December 03, 2021
Dear Saskia, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has refunded you regarding your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Anna Černá
1 reviews CZ
Please cancel order number 73254
Hello, Please, after not being given any further shipping info and reading that you sent from China which can took 2 months I would like to cancel my order number 73254. Please refund my credit card. Anna Edit: I was refunded quickly after placing this review.
Date of experience: December 04, 2021
Dear Anna, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. Customer service has refunded you regarding your request. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
T. Whitehead
1 reviews AE
No Customer Service
No Customer Service. I placed an order on November 28th. Realized the order may take longer to process and I am headed out of the country, so emailed the company at their support line to ask to change my shipping address, but no one responded. Found these reviews while looking for a phone number and would now prefer a refund. By the way, there is no customer service number, which is unsettling. Really unfortunate because the products look amazing. UPDATE: Order #70176 Can you please reply to my customer service email, so that we can correspond that way? You do direct customers there, but no one responds.
Date of experience: December 05, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. Please let us know your order number so that we can feedback to the customer service. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Kelly Ngai
1 reviews AU
Order status
Hi, i would like to check the status of my order. I have already sent an email but no response yet. #74608. I have a wedding to attend this weekend and i wonder if it's coming.
Date of experience: December 06, 2021
Dear Customer. Thank you for your feedback on Trustpilot! We searched for your name and found your corresponding order number. Customer service has replied to you regarding your order. If you have any other requests for your order you can send your thoughts back to customer service and we are sure they will continue to process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. They will take it further for you as soon as possible. Best regards. SILK MAISON Customer Service
Isabella v
1 reviews IT
Can anyone reply to my emails ??
Can anyone reply to my emails ??? My order 46698 is stucked at poste hub in Milan since 10 days and they told me that you are the only ones who can urge it. it was supposed to arrive 2 weeks ago!
Date of experience: December 06, 2021
Dear Isabella, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We searched for your name and found your corresponding order number. We have feedback to customer service and they will process it for you at the first opportunity. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
adiba bassam
1 reviews GB
UK ORDER CANCEL
Hi, Ive been trying to get in touch. I made an order from the UK which I wish to cancel unless it arrives by 15th December. Order ID is 74573. I need to cancel asap and cannot get through to anyone on chat box or email.
Date of experience: December 06, 2021
Dear Adiba, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they have given you a refund as per your request. Please check. If you have any other requests regarding your order, you can send your thoughts back to Customer Service and we are sure they will continue to process it for you at the first opportunity. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Zach King
1 reviews CA
Poor customer service
Hi, I would like to cancel my order and have it refunded to me immediately. My package will not get to its destination on time because it says it is still being processed (even though I order it November 28th). My information is as follows: Order number: #70346 Thank you
Date of experience: December 06, 2021
Dear Zach, Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Mariah
1 reviews US
I have been trying to return an item but no one will reply to my emails…
I have been trying to return an item for several days and no one will reply to my email. My order # is 67325. I need to mail back the item and receive a full refund.
Date of experience: December 07, 2021
Dear Mariah， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Sandra
1 reviews US
FALSE ADVERTISING by Silk Maison
False advertising and bait and switch by Silk Maison. What a miserable experience! I ordered 2 bralettes sized large. I'm a US medium with 36C bust. Their size chart measures large as having a bra band length of 34-39 inches (86-100 cm.) Based on this I placed my order as I'm well within this range. Turns out the actual band size is 27-32 inches (69-81 cm) - not even within listed measurements. And the 32 inches is at maximum stretch. Also the cup sizes are barely a B cup. In what world is that a large? The rub of course is that you don't find this out until the bras arrive - after it's too late because they're non returnable. I wouldn't have ordered these bras if I had known the true dimensions. Even after reaching out to them with this information they refused to accept them back even though I obviously haven't worn them. Now I have to try to sell the bras on my own and I don't have the enjoyment of wearing them - huge bummer. Silk Maison seems to be confused over US sizing. Why sell on the US market with inaccurate sizing posted on your website? Who runs a business this way? In my view Silk Maison lacks integrity. Plus their customer service is non existent. One star for the packaging only.
Date of experience: December 07, 2021
Dear Sandra， Thank you for your feedback on Trustpilot! We're sorry to have made your shopping experience so unpleasant. We have given feedback to the relevant department about the size issue you mentioned. We are sure they will make adjustments accordingly. However, our return& exchange policy on our website clearly states that Silk Lingeries cannot be refunded or exchanged. So this should be the reason why customer service refused your return. We apologize for the inconvenience caused to you. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Brigita Stask
1 reviews GB
They sell coats that look like bathrobe…
They sell coats that look like bathrobe and when you try to return it, they refuse returns, what a scam!!
Date of experience: December 07, 2021
Dear Brigita， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. According to the customer service feedback, your package has undergone the return process. There was just a problem with the logistics of your package when it was sent back to us. They want you to contact the logistics provider to verify the situation but never received your reply. We have informed them to check again if they received your package. They will then contact you by email. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Vicky Han
1 reviews CA
WROST online shopping experience ever…
WROST online shopping experience ever !!!! I ordered a coat on November 11th and I had have to email them all the time to get a confirmation of my order. And I waited for two weeks , the time I was supposed to get my order delivered to me , BUT I didn’t get it . I emailed them again, they said my order hasn’t shipped yet. I was so frustrated coz it says 7-14 days for delivery on their website. By the time I supposed to get it , they have not shipped it to me ! And they emailed me to say that my order will be shipped in early December. So disappointing! I emailed them again to say that I need to know when exactly I will get my order shipped, and this time they said the MIDDLE of December !!!!!!!!!!! This is so Ridiculous!! So it means my order will take more than ONE MONTH to get shipped to me !!!! Plus the delivery time , I will never get my order !!!!!!!! So disappointing and frustrating!!!! My order number is 43840, I hope you can ship the order to me right away, otherwise I need to get my refund !
Date of experience: December 07, 2021
Dear Vicky， Thank you for your feedback on Trustpilot! We are sorry to have made your shopping experience so unpleasant. We have sent your order number back to Customer Service and they will take care of it for you as soon as possible. We always put the customer experience first and will continue to make improvements. For questions about the product, please send an email to our customer service EMAIL: [email protected]. Best regards. SILK MAISON Customer Service
Contact
80487
Steamboat Springs
US
About
Silk Maison strives to enhance your life-wear using luxurious silk accompanied with our elegant design, allowing you to look and feel effortlessly glamorous. Every piece of design incorporates contemporary aesthetic and classical tradition, blending into the collections that encapsulate an entire look from day to night, city to home.