Reviews 4.3
25 total
Diane Bombshelter
1 reviews US
Easy check out
Easy check out. Good tracking of package
Date of experience: February 14, 2024
Danny Rose
1 reviews US
Super beautiful and comfy clothes
Super beautiful and comfy clothes
Date of experience: February 26, 2024
Mim Akter
1 reviews US
Like unique piece
My order arrived quickly, making it a smooth experience.Sizing details are incredibly helpful, ensuring a perfect fit.
Date of experience: January 15, 2024
Labiba Khanom
1 reviews GB
Comfort
The fabric's soft, like the detailed work
Date of experience: December 15, 2023
Nadiya Aktar
1 reviews US
First impressions last
New to Shasilo and blown away by the lace dress! The fit is magical, and the customer support was charmingly helpful with my delivery questions.
Date of experience: December 28, 2023
Melanie Ebersbacher
1 reviews DE
Snafu to success
Hit a snag when I first received the wrong item, which was frustrating, but Shasilo's team turned it around fast. They expedited the correct dress to me just in time for my event. All communications were via email, yet their responses were quick and efficient, resolving everything smoothly. Props to the post-purchase support!
Date of experience: February 18, 2024
Emanuely Japhety
1 reviews US
Surprise service
Their email support is as innovative as their fashion. Answered all my newbie queries patiently!
Date of experience: January 20, 2024
Khadiza Akter
1 reviews DE
New fav altfashion hub
I was skeptical about buying from a new site, but Shasilo did not disappoint.
Date of experience: February 02, 2024
賀襄君
1 reviews US
Attention to detail
Even included care instructions that are actually useful. A+ for thoughtfulness.
Date of experience: January 09, 2024
Alyssa Montefiore
1 reviews US
Perfectly Fitting and Stylish Haul
I was totally taken aback by my Shasilo haul—in a good way! The Goth Velvet Dress was true to size, and to my utter surprise, the large size fit me perfectly, It’s not just gorgeous, but super comfy too. As for the whole buying process was smooth, and their communication was on point. Definitely shopping here again.
Date of experience: February 10, 2024
Mila Morgan
1 reviews AU
Top Gear and Swift Delivery
My teenage daughter is absolutely smitten with Shasilo's range. I've popped in a couple of orders with them recently, opting for DHL for the dispatch. Both parcels were on the dot, tracked down to the minute and turned up quicker than you could say 'fashion'. From what I've seen, I'd be more than chuffed to recommend Shasilo for a spot of online shopping. Their gear is first-rate, and the delivery's as speedy as they come.
Date of experience: February 18, 2024
Skylar Thomas
1 reviews GB
Easy Website, Perfect Fit: Loving Shasilo
Navigating the Shasilo website is a total breeze, saving me from the headache of digging around to find my size. The fit is perfect and super flattering, plus the velvet material feels incredibly soft and luxurious. The mysterious, retro patterns are just gorgeous, and I'm always getting compliments on my outfits. Totally in love.
Date of experience: March 05, 2024
Ayvianna Snow
1 reviews GB
Unfortunate experience
I ordered one top from Shasilo which I paid for. It arrived, then a few days later a duplicate top also arrived. They then sent me an invoice attempting to charge me for the second top! I replied and said I would not be paying for a second top I did not order. They then replied and claimed they did not intend to charge me, but merely sent the invoice to "get my attention". I replied saying that sending me a false invoice was unlawful. They then replied again, trying to force me to go through a convoluted process to return the item to them, which involved sending them my bank details so they could "forward me the money for postage". I refused- they then asked for my PayPal details! Definite scam. Awful people. Update on 6th May 2024: Shasilo have now offered me the second top for free as a gift, which I have accepted.
Date of experience: April 22, 2024
Dear Ayvianna, Firstly, we sincerely apologize for the inconvenience caused by the duplicate shipment and the subsequent issues. It was an error on our part where a secondary invoice was automatically generated due to an additional package being dispatched by mistake. This should have been canceled, and we regret the oversight. Regarding the return process, we understand your concerns about its complexity. We are actively working to simplify returns and provide prepaid labels in more regions, including the UK. Currently, we offer to reimburse postage costs upfront via PayPal to facilitate returns where prepaid options are not available. As for the request for your bank details, it was only suggested after understanding that PayPal was not a preferred method for you. We assure you that our intentions were solely to ensure you could receive the postage refund efficiently and securely. We are committed to resolving this matter to your satisfaction and appreciate your feedback which helps us improve. If there's anything more we can do to assist you, please let us know. Kindest regards from Shasilo.
Barbara Zephaniah
1 reviews US
Elegant Lace Tops
I recently picked up two black lace tops from Shasilo for my daughter and me. These long-sleeved tops are crafted from a super soft and comfy fabric that hugs just right. The delicate, sheer lace detail brings a dash of elegance, making them versatile enough for both everyday wear and special events. We're both impressed with the quality and love how these tops elevate our looks. Absolutely thrilled with our find!
Date of experience: January 18, 2024
Betty Dolores
1 reviews US
Fast, Informative, and Quality Shopping
Shasilo is a breeze to use, packed with detailed size charts that include both product dimensions and model measurements, making it a snap to find the perfect fit.
Date of experience: February 26, 2024
Janet Lucius
1 reviews GB
Quick Delivery and Stellar Service
I’m absolutely chuffed with Shasilo! Just got my first order here in the UK, and I was amazed at how quickly it arrived. The tight denim shorts I picked are top-notch in quality. Made a bit of a blunder initially by ordering them in 2XL instead of XL, but a quick email to their customer service sorted it out in no time. They managed to intercept the shipment and switch the sizes for me with no fuss at all. I’ll definitely be shopping with them again soon.
Date of experience: January 28, 2024
Sana Faulks
1 reviews GB
Nice Style and Quality
I've invested quite a bit in Shasilo's website and I can honestly say it's been worth every penny. The zippered dress is exceptionally well-made and absolutely stunning.
Date of experience: September 25, 2023
Moni Schroder
1 reviews DE
Essential for Stylish Wardrobes!
Last month, I picked up three printed vests from Shasilo and they've quickly become my daily go-to. They've drawn plenty of compliments and everyone wants to know where I found them.
Date of experience: November 28, 2023
Amanda H
1 reviews US
The website has great design and…
The website has great design and information, but the products seem to be taking a long time to ship with few updates.
Date of experience: May 06, 2024
Dear Amanda, Thank you for your valuable feedback and kind words about our website design. We sincerely apologize for the delay in shipping your order and the lack of updates. Your order was indeed set for a tracking update on May 5th; however, due to an oversight, it was missed. We rectified this on May 7th by ensuring the order was picked up by the logistics partner, and the tracking number will be updated today. We regret any worry this has caused and are taking immediate steps to enhance our internal processes to ensure more robust monitoring and communication of shipping statuses. Thank you for bringing this to our attention, and we are committed to improving our services. Kindest regards from Shasilo.
Bonnie Jeberld
1 reviews AU
Superior Service and Stylish Bodysuits
I had such an awesome shopping experience with Shasilo. I messed up by putting in the wrong delivery address for my order, but their customer service team, especially through their online chat, really came through for me. They fixed my mistake super quick, making sure my print bodysuit got sent to the right place. I got it within just a few days, and let me tell you, the quality is top-notch! It's exactly like they described it on the website—super stylish and I'm totally in love with it. Huge thanks for the amazing service.
Date of experience: March 13, 2024
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About
Step into the realm of Shasilo, where alternative fashion meets gothic finesse. At Shasilo, we're committed to crafting and delivering top-tier gothic fashion and home decor worldwide. Our moniker, born from the ethereal dance of 'shadow' and 'silhouette,' is our tribute to the myriad shapes and forms that grace the earth. Our genesis sparked more than a brand—it ignited a movement. A movement that honors the night owls, the dreamers, the rebels, and romantics finding sanctuary in the extraordinary. Dive into our collection where self-expression reigns supreme, empowering you to own your distinct style without boundaries.