Reviews 3.4
23,836 total
La'Trinda Trindsetta Hanible
1 reviews US
0 stars!
I'm in the process of disputing this company through my bank on refund. I order a item in December 2019. When I recieved the item January 13, 2020, they had shipped me the wrong size. I request a return the item through the email, which the communications from whoever's cause they never state a name needed proof that they made the error. I provided that with both the label on the packaging it was sent in and size tag on the item. 1/21/2020, they finally accept my return and I ship it that day with tracking number and est date of delivery. 3 days later, I get a email that the office would be close for "Holiday" and for me to email them back after February 1st. WHAT?!. How do you tell a customer 3 days later after of this. On the 21st of January I was talking to the person through email while in was shipping the item and you fail to tell me that. I would of waited to ship it if the office would be closed. So now, they have their customers worried that the return may not be recieved, damaged left somewhere, it was nerve racking. February 1st, I sent a email to get a confirmation that they have the return. I know it's there cause UPS TRACKING(EVEN THE NAME OF WHO ACCEPTED IT; SAM). Next day, I'm asked in the email what size I need. What? Why am I being asked this again?. Why are you not looking at my order information? Why are you not keeping track of your customer issues?. So I response back the size again. I've been beyond patient and open-minded just trying to let them do their job. But then days go by no emails. I email again February 9th on the status of my return. I get a email February 11 for me to reach out to them the following day February 12 2020. No, I'm officially done with this company. I response back the same day and stated the horrible experience, I'm going to give the worst reviews on customer service. I want my item or run me my money back. Now they are responding quicker, February 12 they now can not find my return and want to refund me my money. I email back that I'm telling people they are scammers. I want to speak to the owner because I want my full refund and reimbursement of shipping costs for the return. I have proof the company got the item so they missed me with that lost item bullcrap. Now they want to ship me the item after I already canceled my business with them and didn't want the item anymore. Again I have this all in email, they can't argue with me. So now they want to avoid my refund they agreed to give back and instead want to ship me the item and reimbursement the small amount of the shipping cost. I paid $54 for the item but they rather just pay the shipping cost $12. Nope, I dispute with my bank and I'm going to let them do the investigation. I have all the proof I need to get my money back and the item they shipped will go right in the trash cause I will not spend another dime shipping it back.
Date of experience: February 15, 2020
Dear La'Trinda, Hi , we're so sorry to hear that you have had a bad experience. I can't find any order with us recorded under your name, what is your order number? Sincerely yours Shapellx Team
maria garcia
1 reviews US
I have to experience bad time with this…
I have to experience bad time with this company is a froud I never get what I ordered take 4 weeks to the get back to me via email and was not helping finally I spoke to my bank to get my money back the not have any problem get the money back but this company is the words ..
Date of experience: February 25, 2020
Dear Maria Garcia, Thank you to order from my store.Your goods had been send once we get your payment. Normally, it takes 1-3 weeks to arrive you by standard shipping way. The tracking number shows your package has delivered. If you has some problems ,hope you could contact us "[email protected]". Then we will give you a happy solution program at first time for you. we hope to win your 100% satisfaction foryour shopping experience. We love our customers. Best Regards, Shapellx
Kesha Bryant
1 reviews US
I wish I could have gave 0 stars
I wish I could have gave 0 stars. I ordered my product a week ago . When I inquired about my order. I would receive email responses at 2 and 3 in the morning. Calling me dear , which is very unprofessional , I am a customer. Advising me that they would check my order , and I would not receive a response for over 24 hours. Telling me the order was lost , but according to their tracking "Arrive". The order was never shipped, but they took my money out my account right away. I will NEVER , EVER ORDER FROM THIS FRADULENT COMPANY AGAIN!! I I am in the process of disputing the charge with my bank. Amazon has the same product and it will arrive on time. The customer service at this company is absolutely HORIBBLE! I WILL BE CONTACTING THE BETTER BUSINESS BUREAU AND FACEBOOK WHO ADVERTISED THIS PRODUCT! I am Amazed to see the responses to the reviews. Because these are not the same responses I received when I contacted the company via my personal email! When you call the number listed 820-601-6273 for customer service, THE CALL CAN NOT BE COMPLETED!!!! Update 03/09/2020- MY ORDER WAS NOT DELIVERED TO MY PLACE. I DISPUTED THE PURCHASE WITH MY BANK.. ONCE YOUR COMPANY SAW MY REVIEW AND DISPUTE. YOU SENT ME AN EMAIL, ADVISING ME THAT A REFUND WAS ISSUED AND COULD I PLEASE REMOVE THIS REVIEW. I RECEIVED MY REFUND AND NEVER RECEIVED THIS ORDER!!!! SO AGAIN, I WILL NEVER ORDER FROM, THIS FRAUDULENT COMPANY AGAIN AND THE REVIEW STAYS!!!!
Date of experience: March 05, 2020
Hello Kesha Bryant, We noticed that your order has been delivered to your place recently. We are terribly sorry that you are not 100% satisfied with your purchase. Your review is very important to us. If by any chance that you're not satisfied, please give us a chance to make it right and contact us so that we can help solve your problem. Email to [email protected]. Thank you again for your understanding and continuous support. Have a great day! Shapellx Support Team
boo smith
1 reviews US
I didn't want to leave 1 🌟
I didn't want to leave 1 🌟. I ordered something they sent the wrong item size M I wear XL plus what was sent not even what I ordered. I can't stand stuff like this. Scamming ppl out of money I emailed them about it I bet I don't get it resolved. Never again
Date of experience: March 08, 2020
Hello boo smith, We noticed that you just left us a review. We are terribly sorry that you are not 100% satisfied with your purchase. May I ask if there is anything wrong? Please simply write back and let us know how we can help. Email to [email protected]. I personally promise that I will respond as soon as possible and that we will do our best to make sure you are 5 out 5 stars happy with our products and service. Your review is very important to us. Hope you can understand and give us a chance to do it right and make up for you. Thank you again for your understanding and continuous support. Have a good day! Shapellx Support Team
Vaibhav Pratap Singh
1 reviews IN
The customer service I received was…Wonderful.
The customer service I received was absolutely wonderful. It was easy and fast to take care of my problem.
Date of experience: March 09, 2020
Dear Vaibhav Pratap Singh, Thank you for your feedback to us, we are really appreciate it. Otherwise, we will be more passionate toprovide good products and service for every customers. Have a nice day.
LaTasha Drumright
1 reviews US
I wish I had read the reviews before I…SCAM
I wish I had read the reviews before I ever ordered from this company. I saw an advertisement and thought I could use the product for working out. Ordered and sat back excitedly waiting for my purchase. After a few weeks I decided to reach out and see if I could get some shipping info, since I had not heard anything and received an email about 2am calling me friend, with bad grammar. They asked for my order number and I gladly sent it #SX4547. Still know respond. I finally did my research. I saw several reviews stating this company is a scam I tried calling the contact number only to find out it doesn’t work and now I’m annoyed. DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY!!! I contacted them again stating that their page stated money would not get taken until they ship the product, and you would get email or updates on shipping. Well my card was charged the same day, and I never received any shipping info. Their response was they would contact the shipping company and still no info or product. This place only response early morning, bad grammar, and no letter head. I have now contacted my bank to reverse payment. I will also contact Te Better Business Bureau and I am going to post on any site or social media I can that this Site is. SCAM!! UPDATE: This company states they have refunded my money, I will see in 3 days. As for this company they had one job, send me what I purchased. I've noticed in other reviews they like saying the shipping company lost the package, DO NOT FALL FOR THAT THIS COMPANY IS A SCAM!!! The same thing I ordered from them I found on AMAZON $30.00 CHEAPER WITH GREAT REVIEWS. PLEASE CHECK AMAZON FIRST!! MY PURCHASE WILL BE DELIVERED FROM AMAZON IN 3 DAYS!
Date of experience: March 09, 2020
Hello LaTasha Drumright, We noticed that you just left us a review. We are terribly sorry that you are not 100% satisfied with your purchase. Because the shipping company lost your package, i promise resend new one to you,but you give me bad reviews all the time. So i have refund all money to you, you will get it within1-3 busniess days. If you need,you can email me anytime. Sorry again for all your inconveniences.Your kind understanding will be highly appreciated! Have a good day! Shapellx Support Team
Because Trending
1 reviews IN
I just love it.
It’s great, I love ❤️ My body shaper. Highly recommended.
Date of experience: March 10, 2020
Thank you. We value and appreciate very much your compliments, suggestions or complaints in order to improve our services.
Arpit Pratap Appy
1 reviews IN
The experience was great I have a…
The experience was great I have a friend that is very excited to buy from you as well I gave one of my buys and she is extremely happy with it so thank you ever so much.
Date of experience: March 10, 2020
Thank you. We value and appreciate very much your compliments, suggestions or complaints in order to improve our services.
R.Bush
1 reviews US
Scam home base people stealing from…
Scam home base people stealing from hard worker's. The feds need to close the door on y'all. I will make sure if I don't get my money and other's in my town and nearby town's will know about this company. Shapellx don't send me that fake email then ask me what's my order number because u don't see nothing by that name LIAR my bank on y'all and the feds also. Don't email me return my money but u don't have 2 the bank on 2 y'all. I made sure to share everybody complaints. Terrible company. And I also let them know y'all also know what y'all are doing they return the money to victims and y'all keep the money on y'all end then send out fake emails 2 people saying y'all returned the money y'all ain't do jack the bank return the money and y'all keep what y'all stole off people cards. Thief. And stop with all that fake stuff like y'all don't know people name or order number but y'all know it when it's time for y'all to steal.
Date of experience: March 11, 2020
Hi R.Bush , we're so sorry to hear that you have had a bad experience. I can't find any order with us recorded under your name, what is your order number? Have a nice day.
Mick
1 reviews GB
in love with this site
in love with this site I’ve already made several purchases on this site and I haven't been disappointed in any of them. Fist of all the quality of the shapewear is amazing considering the low price this store offers and especially the bodysuit, almost all of my bodysuits are from this website and I’ve had them for several years and I have already purchased fo this summer. The customer service is second to none, and if I have any questions or requests they’re quick to answer. Delivery is always quick and efficient. I couldn’t be more happy with this site and I’m looking to he arrival of my new order
Date of experience: March 13, 2020
Thank you. We value and appreciate very much your compliments, suggestions or complaints in order to improve our services.
CHERIE LOVE
1 reviews US
I am pleased to say I received my…
I am pleased to say I received my refund with no issues it was a week process from me ordering canceling and getting refund I see lots of bad reviews regarding this matter. Please take in consideration it may be a 12 hours different time zone your day is their night vice versus. I think products may be worth a try but due to COVID-19 some orders will be delayed.. don’t get me wrong I was thinking a fraud company too from reviews but I was wrong I will order in the future from this company
Date of experience: March 18, 2020
Hi CHERIE, thank you a lot for sharing your experience! We can't wait to shop with you again soon!
Carlitos Nacianceno
1 reviews US
Great Service!
My order arrived in great timing! When I ordered my shapewear I was concerned that it would be too tight and I’d have to get a bigger size... however it fits perfect... not tight, but helps smooth out everything. I tried it under a few dresses and it looks great, haven’t had the opportunity to wear it out yet. I will be a returning customer.
Date of experience: March 20, 2020
Thank you! We’re happy when you’re happy.
Pam Garley
1 reviews US
Scam!
I ordered weeks ago! Every time I try to track my order, they say it is not trackable. I emailed them and they responded with bad grammar and attitude. I advise people to shop someplace else, because this company is bogus!!!!!
Date of experience: March 21, 2020
Hi Pam, I am sorry for your bad experience. Due to the logistics, your order may be delay in some degree. Your Tracking Number is 92055902551559000100387504. If you have some problem, drop us the order number at Email. We will be happy to help! Have a nice day.
Randy Bobandy
1 reviews US
Saw Some Bad Things But Delightfully Surprised!
I placed an order Shapellx and it was excellent! The shipping procces wasn’t an issue although I had read some bad things about their shipping process so I thought it may had been a problem but there were no issues at all! My item arrived in about 10-25 days. The item looked exactly like the photo. Overall I was very satisfied with my experience!
Date of experience: March 24, 2020
Thank you! We’re happy when you’re happy.
Haroon Gill
1 reviews PK
New customer of Shapellx for 3 months
New customer of Shapellx for 3 months, all my orders was delivered on time, the products received the same in the pics. completely satisfied with the quality. No problem encounter, so far so good.
Date of experience: March 24, 2020
Thank you! We’re happy when you’re happy.
Jeffers
1 reviews ID
One of the best experience online…
One of the best experience online shopping. I have been ordering from shapellx website for a long time. The website is super easy to go through their products and they have so many different variety of choices. The payment system is secured and I have never had any issue. When a refund is needed, they refund you immediately. I noticed that over time, their shipping/dispatching time has improved quite significant. If I need some assistance, the customer service has been amazing. I have been ordering bodysuit, leggings, waisttrainer, and shorts for my wife. Not only she’s always satisfied because of the great quality, but also because she looks even better. I would for sure 100% recommend Shapellx.
Date of experience: March 24, 2020
We value and appreciate very much your compliments, suggestions or complaints in order to improve our services. Thank you.
Veron
1 reviews US
I'm in Love with this site
I'm in Love with this site, loved every item I've ordered, would recommend to family and friends. Website is easy to navigate!
Date of experience: March 25, 2020
Thank you so much for your great comment! It means a lot for us! You made my day.
Musembi Michael
1 reviews KE
I got high quality services and…
I got high quality services and definitely I will buy again!!!
Date of experience: March 25, 2020
Thank you! We’re happy when you’re happy.
Hector B
1 reviews US
They are really amazing
They are really amazing They are really amazing. When I needed a size up they just sent me the size up free of charge! If you have any questions they’ll answer them. really helpful. I 100% recommend Shapellx ❤ Prompt and Friendly Service.. The goods came in good condition..
Date of experience: March 26, 2020
Thank you! We’re happy when you’re happy.
shay
1 reviews GB
I highly recommend.
I enjoy shopping at Shapellx. I have already bought several items such as arm trimmers, leggings and shorts. I like the designs and quality of the items I bought. There was one instance that they delivered the wrong item instead of the shorts that I ordered. I contacted customer service and the matter was resolved.
Date of experience: March 26, 2020
Thank you! We’re happy when you’re happy.
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About
Shapellx is one of the fastest growing direct to consumer brands focused on providing a wide variety of women’s shapewear solutions. At Shapellx, we design product lines using high quality fabrics, flattering fits, and sustainable practices. For more than a decade, we've been in the business of creating shapewear for every woman to express themselves in any outfit.